IT Business App Prof Junior

**Why our IT professionals feel comfortable? Because they have the very best prospects at RHI Magnesita, the globally leading supplier of high-grade refractory products, systems and services After all, RHI Magnesita stands for innovative technologies - also when it comes to IT. Would you like to work together in an informal, relaxed atmosphere, with digital design opportunities and future-proof infrastructure solutions?**

**Then join our team at the **Gurugram location**, where demanding quality standards, high technical standards and international cooperation present impressive results, as a IT SAP Sales & Distribution**

**SW Engineer SAP Sales & Distribution**

**(**ECC & S4/Hana**)**

**Role Description**
- Responsible for understanding the process requirements defined by Global Process Experts (GPE´s) and business areas, designing the conceptual software implementation solution within Software Development department.
- Support GPE’s and Business area on improvement projects implementation and software changes definition.
- Develop / Improve and support the business processes Order-to-Cash that are
- appropriate for the business requirements (information flow, function, workflow)
- well integrated in the company process environment (interfaces)
- working as expected (reliability, integrity, effectiveness)
- Minimizing the required resources (efficiency).
- The role is measured according to overall issues reduction by root cause solving and successful improvements implementation.

**Main activities and responsibilities**
- Consult, design and configure business processes market to order
- Responsibility on OTC processes: Order Book, Sales Orders configuration, Billing, PGI, Delivering, etc
- Providing issues resolution, root cause analysis and bug fixing.
- Cooperate with global Integrated Business Services (IBS) teams, independent of the region, to implement projects, attend requests and resolve the issues related to E2E processes responsibility.
- Lead or participate in task forces to mitigate complex issues, eliminate root causes of the problems and achieve system stabilization.
- Documentation of implemented solutions.
- Working on Digitalization projects.
- Conduct and/or participate in workshops, training and knowledge transfer sessions to be aware of the processes implemented and perform an efficient support for users.
- Consult and advice GPE’s during the implementation of improvement initiatives.
- Cooperate with GPE’s to understand and define the possibility of standardization and automation.
- Coordination of external service providers and suppliers within own area of expertise
- Perform technical leadership in projects workstreams
- Consult/Design:

- adequate and efficient design of business processes
- Input: business requirement specifications (business case, information/data, information flow, functions), process interface specifications, existing procedures
- Consult/Design: consult the business (process) owner in the design of the business process
- Output: new or improved business process, new or improved procedures
- Design/Configure:

- Input: process requirement specifications (information/data, information flow, functions)
- Operate:

- Input: need/request for operation of specific task
- Operate: perform tasks
- Output: solved need/request
- Support:

- enable and ensure continuous and reliable business processes
- Input: Incidents (user issue, feature request, software problem, etc.)
- Support: analyze incidents, support users (2nd, 3rd level support; mainly for key users), document problem or feature request as a service message
- Output: feedback to incident owner, solved incident or documented problem or feature request
- Administrative tasks:

- continuing education in own areas of expertise
- collect efforts and assign to tasks/projects (CATS)
- initiate/attend necessary coordination
- ticket system operation

**Key skills and capabilities**
- High level of expertise in consult and design of business processes Order-to-Cash (Experience 5 years+).
- High level of expertise in related industry sectors
- Bachelor’s degree (University education)
- Advanced knowledge of business process management methods
- Advanced knowledge in project management
- basic knowledge in information architecture management
- basic knowledge in IT service management (e.g. ITIL)
- basic knowledge in IT risk management
- Desired mindset competencies:

- Strategic Thinking and Action (future oriented actions; considering different factors of influence and long-term consequences)
- Market and customer orientation (Thinking and acting in line with market needs; recognizing and considering customer requests)
- Result orientation (high level of self-responsibility; produce measurable results; pursue objectives consequently)
- Innovation and Change (Generate ideas and support the implementation; adjust to changing situations)
- Leadership (communicate direction clearly; ability to delegate; recog