Process Associate

Ready to build the future with AI?_
- At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._

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- If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment._

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- Welcome to the relentless pursuit of better._

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- Responsibilities_
- _Provides prompt and efficient service to the client including the appropriate escalation of any issues._
- _Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance._
- _Actively seek solutions through logical reasoning_
- _Demonstrates strong problem-solving capabilities and assist customers in case of any issues_
- _Serve as an advocate for the user community_
- _Label content and flag for action_
- _Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures._

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- In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity. Our employees’ well-being, health, and safety will be taken care and we will ensure the necessary support and resources be made available to fulfill the responsibilities of the role._

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- Qualifications we seek in you_

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- Minimum qualifications_
- _Diploma/Advanced/Higher/Graduate Diploma in any field._
- _Must be able to commit to 24 X 7 rotating shift_
- _Must be able to work on weekends and public holidays_
- _Flexibility to take on multiple tasks, problem-solving/critical thinking skills_
- _Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy_

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- Preferred qualifications_
- _Preferably with service support experience_

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- Why join Genpact?_
- _Lead AI-first transformation - Build and scale AI solutions that redefine industries_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills_
- _Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace_
- _Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._

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- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

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Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 20, 2025, 3:59:25 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_