Customer Service Executive

2 days ago

Udaipur, India Nexus Malls Full time

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

**Responsibilities**:

- Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall
- Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations
- Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory, information related to on-going offers and promotions, tourist information, services available etc. at the Service desk
- Responsible for promoting and educating visiting customers about the various loyalty programmes.
- Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers
- Â Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner
- Coordinate with other service within the mall, such as mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility
- As and when required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc
- Ensure all directional signage are up to date with regards to location and placement inside the mall.
- Responsible for developing an in depth understanding of Nexus celebration Mall, including the layout and location of entrances, exits, lifts and escalators, restrooms, emergency services etc. so as to effectively assist customers and provide complete and accurate information regarding any query.

**Requirements**:
*Have 1- 3 years of progressive customer service experience from Hotel background preferred.
- Be Proficient in MS Office ( Word/Excel/ PowerPoint) and Internet Applications
- Be Friendly, approachable, honest and trustworthy.
- Be flexible and efficient.
- Â Be Proactive, punctual and reliable.

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

  • Customer Service Executive

    2 weeks ago

    Udaipur, India ApkaMart. Com Full time

    Apkamart is a leading e-commerce company specializing in unique home decor and handicraft products. We are currently seeking a Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for handling all types of sales and service calls, assisting walk-in customers, and responding to inquiries via WhatsApp and other...

  • Customer Service Executive

    1 week ago

    Udaipur, India Nexus Celebration Mall Full time

    The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting...

  • Customer Service Executive

    4 days ago

    Udaipur, India Nexus Malls Full time

    The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting...

  • Customer Service Executive

    1 day ago

    Udaipur, RJ, IN Marvel Retail Private Limited Full time

    Apkamart is a leading e-commerce company specializing in unique home decor and handicraft products We are currently seeking a Customer Service Executive to join our team As a Customer Service Executive you will be responsible for handling all types of sales and service calls assisting walk-in customers and responding to inquiries via WhatsApp and other...

  • Customer Service Representative

    4 days ago

    Udaipur, India Nexus Celebration Mall Full time

    We are hiring for the position of **Customer Service Associate.** Location - **Nexus Celebration Mall, Udaipur** Position - **CSA** No of Vacancy - **1** Notice Period - **Less than 15 days** Joining - **Immediate basis** **Job description -** Manage desk Shop & Win execution Reports Coordination between team Tenant coordination knowledge of...

  • Customer Service Representative

    2 days ago

    Udaipur, India Curious Technologies Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Customer Service Representative

    2 days ago

    Udaipur, India INNOVEX ENGINEERING Full time

    **Key Responsibilities**: - Provide **accurate product and service information** to customers. - Resolve **customer complaints and issues** by providing appropriate solutions and alternatives. - Maintain detailed and **accurate records** of customer interactions and transactions. - Follow up with customers to ensure their **issues are fully resolved**. -...

  • Customer Care Executive

    2 weeks ago

    Udaipur, India warrgyizmorsch Full time

    Urgent Hiring Customer Care Executive Males night shift No of vacancy 10 skill excellent comms skill is written and verbal both Pay: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Paid time off Schedule: - Day shift Supplemental Pay: - Yearly bonus **Education**: - Bachelor's (preferred) **Experience**: - Technical...

  • Customer Care Executive

    18 hours ago

    Udaipur, India Warrgyizmorsch Full time

    Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? Join our team as a Customer Care Executive and be part of a company that values customer satisfaction and employee growth. **REQUIRED QUALIFICATIONS**: - Graduation (Any Stream) - Excellent Communication skills in English -...

  • Customer Care Executive

    2 weeks ago

    Udaipur, India Five Splash Infotech Pvt Ltd Full time

    Hiring for customer care executive role Age - 18 Sallary - 14k CTC In hand sallary - 11k-12k Should be comfortable to speak in english(Fluent) Night shift - 5pm - 2am 1O days payable training **Job Types**: Full-time, Fresher **Salary**: ₹10,000.00 - ₹12,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Evening shift -...