Officer / Am - Centralised Cash and Trade Operations

**Position Purpose**

To manage and ensure timely and error free processing of transactions in Supply Chain Management, Inland Trade, Export, Imports, Bank guarantees and regulatory reporting in compliance of the regulatory guidelines and Banks policies.

**Direct Responsibilities**

Responsible for handling of Trade transactions and the ancillary activities, regulatory reporting in compliance of the regulatory guidelines and Banks policies

**Operations Management**

**Trade transactions processing**
- Handling of trade transactions i.e. Exports, Imports, Bank Guarantees and Inland trade.
- Ensure processing of transactions in line with the laid down operational procedures and prevailing regulatory guidelines
- Preparing various trackers, MIS and regulatory reporting.
- Processing transactions and ensure clearance of unreconciled/outstanding items in Nostro/ Suspense/Transit/OMR accounts.
- Timely and error free processing of outward and Inward SFMS messages and ensure timely relay to branches.

**Co-ordination**
- Coordinate with Commercial teams, Branches, Back Office, 3C, Legal, Compliance, Finance and other internal and external stake holders on relevant topics for efficient delivery of operations.

**Customer Service**
- Ensure highest levels of operational efficiency in transaction processing and minimize error & incident rates
- Resolve customer & Branch complaints and queries
- Co-ordinate with Back offices for efficient Client delivery

**Compliance**
- Co-ordinate with Branches & BO for submission of regulatory & internal returns on time.
- To strictly comply with internal guidelines on Code of conduct

**Risk Management**
- Ensure strict adherence to process notes and procedural guidelines.
- Escalate unresolved issues, to the next level
- Bring Direct contribution to Banks operational permanent control framework.
- Comply with internal and external regulatory and compliance requirements
- Comply with the Banks standards of Code of Conduct
- Comply with the Banks IT Security policies
- Report all customer complaints / claims as per laid down guidelines

**Anti-Money Laundering / Financial Sanctions** (“AML / FS”) related duties

Operations are an integral part of the control framework including for AML / FS topics. In that respect, in performing your role you are expected to ensure adherence to AML / FS related Group policies and execution of associated operational controls and to promptly escalate any resulting hit for analysis and decision.

**Contributing Responsibilities**

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**Reporting**
- Provide MIS reports to the Management as per time schedule specified
- Submit regulatory reports as stipulated.

**Qualifications
Technical & Behavioral Competencies

Technical:

- Knowledge of General Banking (Negotiable

Instruments Act, Indian Contract Act and other

applicable RBI guidelines)
- Thorough knowledge of FEMA, URC522, UCPDC 600

**Behavioral**:

- Strong Team work
- Strong interpersonal skills
- Ability to anticipate and manage change within the teams to improve productivity and efficiency
- Strong communication skills
- Ability to interact with different teams / escalate to the appropriate level
- Customer centric with a spirit of excellence in customer service

**Qualifications**
- Graduate. Post graduation would be an added advantage
- **Skills Referential
**Behavioural Skills**: (Please select up to 4 skills)
- Ability to collaborate / Teamwork
- Communication skills - oral & written
- Ability to deliver / Results driven
- Pro-activity

**Transversal Skills**:

- Analytical Ability
- Ability to develop and leverage networks
- Ability to understand, explain and support change
- Ability to inspire others & generate people's commitment

**Experience Level**

At least 3 years

**Skills Required**:
Trade Operations;Supply Chain Management;Compliance;Regulatory Reporting;Trade transactions

**Location**

Mumbai

**Years Of Experience**

3 to 8 Years