Agm - Quality Assurance

1 week ago


Mumbai, India Vodafone Idea Full time

Job Req ID: 36881- Location: Mumbai, IN- Function: Other- About:

- **Job Purpose**:
The position is responsible for execution of the Quality strategy for all the Circles & Outbound Call Centre & Credit & Collection Service Partner by ensuring the following:

- Deployment of Quality Measurement Systems for Outbound Call centre & Credit & Collection
- Setting & Measuring the Standards through Benchmarking & Best Practices
- Implement changes to different processes and systems across functions based on inputs received from customer insights from Outbound Call centre & Credit & Collection channels
- Execution of process audits across all campaigns i.e Marketing, Sales & Customer Service

**Key Result Areas/Accountabilities**
- **Customer Experience** - To ensure Out-calling process is adhered as per set guidelines i.e right customer is called for right campaign.
- **Standardise** - Customer experience at Outbound and Collection calling channels through uniformly calibrated advisors
- **VOC & Customer insights** - Able to share customer pain areas through VOCs and internal areas of improvement through External Audits
- **Continuous improvement** - Reduce cost and identify opportunities of making Outbound as profit centre

**Partner Engagement** - Partner Management - Ensure effective delivery of KPI/s by partner as per the service contract.Ensure effective engagement with the Partner (eg. calibrations, dip checks, agent categorization) Ensure effective transition deployment of new Service Partners with the VodafoneIdea QMS

**Core Competencies, Knowledge, Experience**
- **Experience** - 10 + years’ experience of Customer service & Sales
- **Preferred domain** - Telecom, banking, hospitality, retail, airlines
- **Technical skills** - Six Sigma certified. Exposed to Quality Tools & Statistical Tools
- **Professional skills** - Analytical & statistical skills, Hands on experience in Up-sell & Retention & should have Collection calling background.


  • Agm Quality

    3 days ago


    Mumbai, India Viceroy Properties Full time

    Viceroy is driven by a young, dynamic team focussed on creating landmark projects. As a new-age real estate developer, we are reimagining work, workforce and workplace. Committed to building long-term relationships with our employees, based on respect and transparency, we believe in finding work-life balance and creating a more ‘human’ workplace while...


  • Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 45777 - Location: Mumbai, IN - Function: Other - About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data...

  • Quality Assurance

    4 days ago


    Mumbai, India Equifax Full time

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. **Synopsis of the role** As a Quality Assurance specialist, it is required to ensure that a company's products meet industry standards. It aims...


  • Mumbai, India Vodafone Idea Full time

    Job Req ID: 32133- Location: Mumbai, IN- Function: Other- About: - **Job Purpose**: The position is responsible for execution of the Quality strategy for Back office & Digital Service Partner by ensuring the following: - Deployment of Quality Measurement Systems for BO & Digital channels - Continuously Improve quality of resolution and reducing TAT -...

  • Agm Facilities

    1 week ago


    Mumbai, Maharashtra, India BHIVE Workspace Full time

    BHIVE Workspace - Mumbai - Referral Category: Category 1 12 - 15 years of experience in facility management, maintenance and Proven experience in running large-scale operations (Hospitals, Manufacturing, Facility Management etc) **Position Title: AGM Facilities** **Overview: As the AGM- Facilities** within our esteemed real estate company, you will play a...

  • Quality Assurance

    1 week ago


    Mumbai, Maharashtra, India Intelligence Node Consulting Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Requirements:Familiar with e-commerce (Amazon, Flipkart), willing to learn internal systems, proficient in Windows, detail-oriented for image comparison, meets deadlines, multitasks.Participate in training sessions to become proficient in using our in-house data checking and verification system.Verify and validate product information, including images,...


  • Mumbai, India Karamtara Engineering Pvt. Ltd Full time

    **AGM - Talent Acquisition, Location -** **(Boisar, Tarapur), 12- 15 yrs of experience** - We are looking for an ambitious and self-driven AGM - Talent Acquisition Manager to join our team. - As a AGM - TA, you will be responsible to proactively manage the recruitment funnel to meet standards of quality, effectiveness and timeliness benchmarks. - Forecast...

  • Quality Assurance

    4 days ago


    Navi Mumbai, India Selec Controls Full time

    **Quality Assurance**: - From 8 to 13 year(s) of experience- ₹ Not Disclosed by Recruiter- Navi Mumbai**Roles and Responsibilities** **Macro Role**: Production** **quality assurance **Specific Responsibilities: Production process cetification Quality data analysis and improvement action taking Process audit People training **Skills...


  • Mumbai, India Quality Kiosk Technologies Pvt Ltd Full time

    About the Role :We are looking for a meticulous Quality Assurance Analyst with a strong understanding of CASA (Current Account Savings Account), Term Deposits (TD), and API Testing. The ideal candidate will have hands-on experience with Postman for API validation and a solid grasp of banking processes including account opening, modification, and closure....


  • Mumbai, India Quality Kiosk Technologies Pvt Ltd Full time

    About QualityKiosk Technologies : QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience. Founded in 2000, the company specializes in providing quality engineering, QA...