Site & Field Support Speacialist

1 week ago

Delhi, India H&M Full time

Company Description

H&M is a fashion brand, offering latest styles and inspiration for all

**Job Description**:
**Responsibilities**
- Serve as the link between Product/Service Teams or centrally located support (e.g. Service Desk) and the local site where tech products/services are installed and used.
- Installing, configuring and upgrading tech products and equipment
- Troubleshooting, diagnosing and fixing a range of technical and/or user problems related to the site where the products/services are installed
- Create and update documentation about installations
- Report to and communicate with the ordereof the assignment about status.
- Ensure that configuration and asset information is correct
- Provide feedback to Product/Service Owner about possible improvements.
- Configure and hand out office equipment
- Keep configuration and asset information up to date
- Vendor Invoicing, billing and support coordination

Additional Information
**Functional Knowledge and Abilities**
- Case Notes and error logs
- ITSM (Service Now)
- Hardware & Software Diagnosis & Support
- Troubleshooting
- Technical writing
- Basic ITIL and tool administration and reporting (preferable Service Now)
- Knowledge about physical data room/center architecture and different components such as network routing and switching, UPS, servers and backup/storage solutions.
- Good knowledge about common office equipment and technology such as printers, PC/laptops, LAN, Wi Fi, screens and telephony.
- Good knowledge about IT infrastructure tech components/services in sites like offices, stores and such as printers, PC/laptops, LAN, Wi Fi, screens, routers, switches and telephony.
- Project Coordination and Service Management

**Skills & Abilities**
- Ability to coordinate with vendors and internal staff
- Strong analytical skills
- Having a holistic approach and a will to solve issues by finding and fixing the root cause
- Ability to multi task and handle different situations/and people in parallel
- Ability to travel to sites within the area
- Great technical interest and a will and ability to constantly learn about new technology.
- Active Listener and good Communicator
- Passionate to assess and support the needs of customers and colleagues
- Should have worked on at least 2 Site deployment projects from IT Infrastructure perspective

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