Customer Service Representative

1 week ago


Hinjewadi Pune Maharashtra, India Tech Mahindra Full time

**CUSTOMER SUPPORT CHAT INTERNATIONAL**
- **CONTACT**_
- _**Harshitha
- 9008764646**_

**Education & Experience: Any Graduate or Under Graduate (12th mandatory)**
- Experienced 1+ year exp with customer support international CHAT process (4lpa)
- 2+ Years exp (4.8Lpa)
- 6 months experience 3lpa

**Skills required**
- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Good Typing speed with 35wpm 90% accuracy
- Good in Grammer and Puntuation
- Good communication skills in English
- External Interaction, Problem solving skills, Soft Skills
- Immediate joiners preferred

**Roles are Responsibilities**:

- Respond to customer queries in a timely and accurate way, via Live Chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities ( Upselling and Cross selling)
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- **Shifts**:

- _ROTATIONAL SHIFT'S _
- _ROTATIONAL WEEKOFF'S_
- **Work Location**:

- Tech Mahindra, Hinjewadi Phase III, Pune 4011057
- **Harshitha Rathod**_
- **Talent Aquisition Lead at Tech Mahindra**_
- **Call or WhatsApp : 9008764646**_

Pay: ₹300,000.00 - ₹480,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Location**:

- Hinjewadi, Pune, Maharashtra (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (preferred)

Work Location: In person

Expected Start Date: 20/01/2025



  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...


  • Hinjewadi, Pune, Maharashtra, India Talent X International Full time

    We are hiring Customer Service Representative for a leading company. Job Role - Customer Service Representative Industry - International Telecom Shift - US Shift Location - Pune Experience - Must have Minimum 6 Months in an international bpo. Knowledge & Skills Required - Any Undergraduate/Graduate Should have excellent communication skills in...


  • Hinjewadi, Pune, Maharashtra, India G&R Management Consultancy Pvt Ltd Full time

    Responsibilities - Managing Incoming **CHATS** And Customer Service Inquiries - Keep Records Of Customer Interactions And Transactions, Details Of inquiries, Complaints, And Comments, As Well As Actions Taken - **minimum - 6 months exp required - voice/chat** **Job Types**: Full-time, Regular / Permanent Pay: ₹26,000.00 - ₹36,000.00 per...


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • Pune, Maharashtra, India Optimas Solutions Full time

    **Customer Service** Representative** **About**Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This...


  • Pune, Maharashtra, India Biitcode Full time

    **Biitcode is urgently hiring for the post of Chat/Call Support Representative, On-Page, Off-Page SEO for our client. Our client is into food industry. Plz find the details below.** **Position: Chat/Call Support Representative, On-Page, Off-Page SEO** **Company Name - Ramadevi Foods** **Location: [Kharadi, Pune] Hybrid** **Requisites**: - 0 to 6 months...


  • Pune, India enhanceplus Consultant Full time

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as soon as...


  • Shivaji Nagar, Pune, Maharashtra, India Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) Full time

    Unicorn is an Apple Authorised Service Provider. Kindly have a look at our website for more information. We are looking for a Customer Service Representative for our Pune locations. As a Technician, you help Apple Product owners get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you...


  • Pune, Maharashtra, India Lubrizol Corporation Full time

    **About Lubrizol** Summary The Export Customer Experience Representative (CER) processes sales orders for intercompany internal customers. The CER will receive the purchase order, liaise between Planners, Global Customer Service Representatives, Compliance, and shipping locations to ensure that we meet our customer’s expectations and ship materials in a...