Immigration Case Assistant

2 weeks ago

Remote, India Jetset Immigration Full time

**Job description**

Job location: Remote

**Responsibilities**
- Professional writing such as cover letters, submissions and storylines of customer scenarios
- Ability to fill various kinds of immigration forms
- Focus on high accuracy and on-time submission when working on customer case files
- Research as required and document drafting
- Following up and organize file lists
- Handle a high volume of files in a very fast-paced environment
- Follow up promptly with the clients for any pending replies or documents from their end
- Manage work load as per strict deadlines
- Respond to all client inquiries in a timely manner

**Additional Skills**
- Fast-paced environment, work under pressure, tight deadlines.
- Excellent document management skills
- Advanced knowledge of Microsoft Office
- Willingness to conduct extensive research
- Ability to handle customers in difficult and stressed-out situations with positivity and empathy
- Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi or Urdu an asset)
- Excellent telephonic communication skills with patience, courtesy, compassion and professionalism
- Aptitude to learn new skills on various software
- Expertise and efficiency with time management, multi-tasking and problem-solving abilities
- Possess good typing speed
- Must be friendly and highly motivated with excellent interpersonal skills
- Must be highly organized, and detail-oriented
- Must be results-driven; and be effective working independently

**Salary**: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Commission pay

**Experience**:

- immigration case processing: 1 year (required)

Work Location: Remote

Expected Start Date: 01/12/2021

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