
Operations Executive
1 week ago
**About the Role: This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this companyʼs going to be.**
**Key responsibilities**:
**-Coordination with drivers, fleet owners and internal team till delivery**
**-Managing complaints/ escalations while journey management of particular vehicle**
**-Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers**
**-De-escalation of issues and follow-up issue to closure**
**-Adding trip details in the desktop/phone.**
**-Preparation of Daily MIS for different clients**
**-Handling Customer queries and providing solutions.**
**-Follow up to ensure that appropriate actions were taken on customers' requests**
**-Refer unresolved customer grievances or special requests to Operationsʼ Manager**
**-Extensively calling up and communicating via other media, multiple stakeholders on a daily basis**
**-Calling multiple stakeholders extensively**
**Preferred qualifications**:
**-Efficient in handling and communicating with customers**
**-Ability to listen and active problem-solving skills**
**-Good interpersonal skills, excellent verbal communication & basic written communication**
**-Basic knowledge of Excel**
**-Having prior experience in the transportation industry will be an added advantage.**
**-Knowledge of regional language**
**-Ready to work 6 days a week**
Pay: ₹12,000.00 - ₹18,000.00 per month
Application Question(s):
- Salary range - 12000-20000
**Experience**:
- Total: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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