Operations Executive

1 week ago

Surat Gujarat, India YourHRFolks Full time

**About the Role: This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day operations to carrying out high-priority initiatives to tackling the most important strategic questions.You are fundamentally shaping how this companyʼs going to be.**

**Key responsibilities**:
**-Coordination with drivers, fleet owners and internal team till delivery**

**-Managing complaints/ escalations while journey management of particular vehicle**

**-Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers**

**-De-escalation of issues and follow-up issue to closure**

**-Adding trip details in the desktop/phone.**

**-Preparation of Daily MIS for different clients**

**-Handling Customer queries and providing solutions.**

**-Follow up to ensure that appropriate actions were taken on customers' requests**

**-Refer unresolved customer grievances or special requests to Operationsʼ Manager**

**-Extensively calling up and communicating via other media, multiple stakeholders on a daily basis**

**-Calling multiple stakeholders extensively**

**Preferred qualifications**:
**-Efficient in handling and communicating with customers**

**-Ability to listen and active problem-solving skills**

**-Good interpersonal skills, excellent verbal communication & basic written communication**

**-Basic knowledge of Excel**

**-Having prior experience in the transportation industry will be an added advantage.**

**-Knowledge of regional language**

**-Ready to work 6 days a week**

Pay: ₹12,000.00 - ₹18,000.00 per month

Application Question(s):

- Salary range - 12000-20000

**Experience**:

- Total: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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