
Operation Executive
2 days ago
**Job Summary**:
**Key Responsibilities**:
- **Rider Reporting & Monitoring**:
- Ensure all riders report on time for their shifts.
- Track attendance, punctuality, and daily deployment of riders.
- **Rider Support & Training**:
- Address and resolve rider queries efficiently.
- Conduct periodic training sessions for onboarding and performance improvement.
- Provide daily follow-ups to guide and motivate the rider fleet.
- **Client Coordination**:
- Maintain accurate records of allocated clients and update databases regularly.
- Conduct periodic visits to client stores to ensure smooth coordination and collect feedback.
- Serve as a point of contact for client-related operational issues.
- **Vehicle and Rider Management**:
- Ensure the allocation of charged and ready-to-use electric vehicles to riders.
- Handle breakdowns and arrange for timely support and backup vehicles.
- Plan and manage backup riders to prevent disruptions in delivery operations.
- **Efficiency & Performance Management**:
- Analyze rider performance and work towards improving delivery efficiency.
- Implement processes and metrics to track daily productivity.
**Key Skills & Competencies**:
- Strong coordination and problem-solving skills
- Good interpersonal and communication abilities
- Basic data entry and MS Excel/Google Sheets proficiency
- Ability to handle pressure and manage multiple tasks simultaneously
- Quick decision-making and adaptability in dynamic field conditions
**Preferred Qualifications**:
- 12th or Bachelor's degree
- 1-3 years of experience in operations or field coordination (preferably in logistics or delivery)
- Familiarity with electric vehicles and last-mile delivery operations is a plus
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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