Emea Application Support 2nd Line

Position:
EMEA Application Support 2nd Line
**Job Description**:
What you'll be doing
- Provide 2nd line support for the EMEA ERP system(s).
- Log and monitor requests for support from EMEA ERP system users.
- Respond to requests for support in accordance with company procedures.
- Work in conjunction with the system users and the Business System team to deliver solutions to meet business requirements.

What We Are Looking For
- Ideally 3 years + experience of supporting users on ERP Systems (Microsoft Dynamics AX highly essential) within IT distribution / supply chain industry.
- Excellent communication skills, customer service and problem-solving skills.
- Proficiency with relational databases and SQL.
- Knowledge of business analysis approaches and ability to document business and system processes effectively.
- Knowledge of the following helpful, but not required: Networking, Active Directory, SQL Server, Terminal Services, SharePoint Server.
- Ability to work as part of a team on own initiative.
- Capable of paying close attention to detail.
- Excellent work ethic with a strong sense of urgency
- A flexible approach to hours of work (may be required to work hours beyond the company standard including weekends)
- Willingness to work out of hours and weekends providing support to the business during period ends.
- Willingness and ability to learn new skills.

What's In It For You
- Training and professional development
- Performance coaching
- Work with fun team in a supportive environment
- Work at a strong and growing company
- Community involvement opportunities

About Arrow

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.

**Location**:
IN-KA-Bangalore, India (Midford Crescent) GESC
Time Type:
Full time
Job Category:
Information Technology

Position:
EMEA Application Support 2nd Line

**Job Description**:
What you'll be doing
- Provide 2nd line support for the EMEA ERP system(s).
- Log and monitor requests for support from EMEA ERP system users.
- Respond to requests for support in accordance with company procedures.
- Work in conjunction with the system users and the Business System team to deliver solutions to meet business requirements.

What We Are Looking For
- Ideally 3 years + experience of supporting users on ERP Systems (Microsoft Dynamics AX highly essential) within IT distribution / supply chain industry.
- Excellent communication skills, customer service and problem-solving skills.
- Proficiency with relational databases and SQL.
- Knowledge of business analysis approaches and ability to document business and system processes effectively.
- Knowledge of the following helpful, but not required: Networking, Active Directory, SQL Server, Terminal Services, SharePoint Server.
- Ability to work as part of a team on own initiative.
- Capable of paying close attention to detail.
- Excellent work ethic with a strong sense of urgency
- A flexible approach to hours of work (may be required to work hours beyond the company standard including weekends)
- Willingness to work out of hours and weekends providing support to the business during period ends.
- Willingness and ability to learn new skills.

What's In It For You
- Training and professional development
- Performance coaching
- Work with fun team in a supportive environment
- Work at a strong and growing company
- Community involvement opportunities

About Arrow

Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen.

**Location**:
IN-KA-Bangalore, India (Midford Crescent) GESC

Time Type:
Full time

Job Category:
Information Technology