Front Desk Executive

2 weeks ago


Gurugram Haryana, India Shivam Hospital Gurgaon Full time

**Key Responsibilities**:

- Greet and welcome patients, attendants, and visitors in a courteous manner
- Register patients and maintain accurate records in the hospital management system
- Schedule appointments and manage doctors’ consultation slots
- Handle incoming calls and route them to appropriate departments
- Provide information about hospital services, doctors, and facilities
- Coordinate with billing, pharmacy, laboratory, and nursing departments
- Assist in managing patient flow and waiting area
- Maintain cleanliness and order at the front desk
- Handle patient feedback or complaints and escalate when necessary
- Ensure all protocols and procedures are followed, especially related to patient privacy and safety

**Skills and Qualifications**:

- Minimum qualification: 10+2 or Graduate (preferably in any discipline)
- Prior experience in hospital/healthcare front office preferred
- Good communication skills in Hindi and English
- Basic computer knowledge (MS Office, hospital software)
- Polite, patient-friendly, and presentable
- Ability to multitask and stay calm under pressure

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹29,450.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 23/07/2025


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