
Account Service Advisor
3 days ago
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis - Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management - Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness - Leads the account and work towards building Client relations - Focus on Gaps and Process improvements - Suggest and share ITIL Best practices and help implement the same - Adapts communication techniques for audiences at multiple internal and external levels
- Monitor alerts and manage the Critical Incidents from SM perspective and not technical - Manages vendor relationship - Allocates work and mentor others
Requirements: 10+ years of relevant experience or equivalent combination of education and work experience. - Strong understanding of ITIL processes and principals - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL Tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, executive presentation
**Job Segment**:
Change Management, Management
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Service Advisor
7 days ago
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General and Operational Accounting Advisor
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Customer Service Advisor
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Customer Service Advisor
2 weeks ago
Gurgaon, India Webhelp Full time**Job Advert** We’re looking for Customer Service Representative with voice experience with a passion for people to provide exceptional customer experiences to work on a new international campaign in Gurgaon as part of a pilot process. **What we’re offering** - Highly competitive salary up to 550 000 INR per annum - UK hours freeing up your day time -...
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Career Advisor
3 days ago
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Career Advisor
3 days ago
Gurgaon, India Protouch Full timePosition: Career Advisor/ Inside Sales This position is 5.5 days working. First and Third Saturdays are off, rest of the Saturdays are normal working days. Tele-sales job. No cold calls. Calls only to qualified leads. We are searching for proactive individuals who are passionate about assisting working professionals as they progress through various stages...
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Hiring For International Customer Service
2 weeks ago
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Private Banking Advisor
3 days ago
Gurgaon, India Deutsche Bank Full time**Job Title: Business Banking Advisor - Branch Banking** **Location - Gurgaon** Branch Banking is the liability business for Deutsche Bank present in 17 locations across India. This carters to a wide variety of population through its distinct channels like Personal banking, Private Banking and Business Banking. **JOB ROLE** The primary objective is to...
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Accounts and Compliance Executive
2 weeks ago
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Avp-accounting
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