Training Coordinator

**Job Description**:
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

**Position: Training Coordinator - Education Services**

**Experience: 5- 10 years**

**Location: Remote**

**Juniper Networks Training & Education Services team delivers a wealth of learning options & pathways for individuals, partners & customers. We offer a comprehensive portfolio of training course, delivered in both instructor led and on demand self-paced formats and support.**

**We are now seeking to appoint an individual into customer service specialist role that is able to support the team, customers, partners & students in facilitating & coordinating the service we provide.**

**Core responsibilities are**:

- Provide efficient and proactive administration for a range of training & exam events, along with logístical arrangements, resource assignment, and communications.
- Manage catering and training room booking.
- Follow up on purchase order reception, provide booking instructions and invoice.
- Create and deliver vouchers and redeem training credits.
- Process lab reservation requests.
- On-board suppliers, raise purchase order, and track expenses.
- Track expenses & deferred revenue/carve out
- Respond to internal and external enquiries submitted to the Education and Training department.
- Provide administrative support to leaders, notably extracting metrics & formatting reports.

**Key competencies**
- High school diploma or degree
- At least 5 years of experience in administrating and delivering educational & training services
- Good knowledge of the sale & financial transaction processes

**The following qualifications are required**:

- Ability to complete training cycles (plan, create, coordinate, assign resources, and communicate).
- Good working knowledge of training methods & educational services.
- Excellent communication, customer services, planning and organizations skills.
- Excellent level of attention to detail, able to prioritize effectively and work quickly and accurately.
- Good working knowledge and experience of owning Learning Management Systems (LMS), Microsoft Office (particularly Excel and Outlook), Salesforce, and Procurement Tools.
- Experience with virtual meeting platforms like Teams and Zoom.
- Ability to work independently as well as part of a team.
- An understanding of reporting requirements and experience in providing accurate data.
- Financial awareness and a cost-saving approach to business.

**Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, colour, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.**

**ABOUT JUNIPER NETWORKS**

**WHERE WILL YOU DO YOUR BEST WORK?**

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

**INCLUSION AND DIVERSITY AT JUNIPER**

**Additional Information for United States jobs**:
**ELIGIBILITY TO WORK AND E-VERIFY**

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
- Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
- Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

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