Customer Care-international
4 days ago
**Job Description - Customer Support Executive (Australian TPG Billing Process)**
**Location**: Mindspace, Malad West, Mumbai
**Profile**: Australian TPG Billing - Customer Support
**Shift Timing**: Australian Shifts (2:30 AM it will start at night)
**Working Days**: 5 Days/Week
**Age Limit**: Up to 42 Years
**Compensation**:
**CTC**: Up to ₹5.5 LPA
**In-hand Salary**: Approx. ₹36,000
**Performance Incentives**: Up to ₹9,000/month
One Sided Cab also.
**Eligibility Criteria**:
Minimum **1 year of International BPO experience** (mandatory)
Graduate only.
Excellent verbal and written communication skills in English
Comfortable with Australian shift timings
**Key Responsibilities**:
- Handle inbound and outbound customer calls related to **billing queries for TPG (Australia)**
- Assist customers with bill clarifications, overcharges, disputes, and payment issues
- Ensure timely resolution of customer concerns while maintaining high service standards
- Provide accurate and complete information by using the right methods/tools
- Escalate unresolved issues to appropriate internal teams and follow up as needed
- Maintain records of customer interactions and transactions as per company guidelines
- Meet performance KPIs such as First Call Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT)
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹45,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Night shift
- Rotational shift
**Language**:
- English (required)
Work Location: In person
Expected Start Date: 17/04/2025
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