Customer Care-international

4 days ago


Malad East Mumbai Maharashtra, India Elevate X Solutions Full time

**Job Description - Customer Support Executive (Australian TPG Billing Process)**

**Location**: Mindspace, Malad West, Mumbai
**Profile**: Australian TPG Billing - Customer Support
**Shift Timing**: Australian Shifts (2:30 AM it will start at night)
**Working Days**: 5 Days/Week
**Age Limit**: Up to 42 Years

**Compensation**:
**CTC**: Up to ₹5.5 LPA
**In-hand Salary**: Approx. ₹36,000
**Performance Incentives**: Up to ₹9,000/month

One Sided Cab also.

**Eligibility Criteria**:
Minimum **1 year of International BPO experience** (mandatory)

Graduate only.
Excellent verbal and written communication skills in English
Comfortable with Australian shift timings

**Key Responsibilities**:

- Handle inbound and outbound customer calls related to **billing queries for TPG (Australia)**
- Assist customers with bill clarifications, overcharges, disputes, and payment issues
- Ensure timely resolution of customer concerns while maintaining high service standards
- Provide accurate and complete information by using the right methods/tools
- Escalate unresolved issues to appropriate internal teams and follow up as needed
- Maintain records of customer interactions and transactions as per company guidelines
- Meet performance KPIs such as First Call Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT)

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Night shift
- Rotational shift

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 17/04/2025



  • Malad East, Mumbai, Maharashtra, India Elevate X Solutions Full time

    **Job Description - UK Customer Service (Voice Process)** **Industry**: International BPO (UK Voice Process)**Employment Type**: Full-Time **1. UK Manage (Experienced - Voice Process)** - **Role**: Customer Service - Voice (UK Manage) - **Experience Required**: Prior BPO/Customer Service experience (UK Process preferred) - **Salary**: ₹4.7 LPA CTC...


  • Malad, Mumbai, Maharashtra, India Search With Mind Full time

    Urgent Req 03 Female"International Customer Care/Blended Process in MNC (5Days Working) Comp at Malad Sal 40-45k pm **Designation: Female International Customer Care (Blended Process)** **Working Days: 5 days working.(Saturday and Sunday Fixed off)** **Experience: Min 1-2 years in International** **Rotation shift: (1 Month Day/ 1 Month Night)** **Salary: 40K...

  • Customer Care

    2 weeks ago


    Andheri East, Mumbai, Maharashtra, India P9 Farms Private Limited Full time

    **Job Title**: Customer Care Executive **Job Type**: Full-time **Company Description**: At Provilac, we are all about The Good Stuff. We are leading organic milk supplier in Pune, Mumbai & Hyderabad, soon launching to a few more cities. We deliver farm fresh milk right at the door step of our 35,000 customers on daily basis. We have solved lot of...


  • Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    _**Urgently Hiring International Customer Care Advisors.**_ **Job Title**: Customer Care Advisor. **Location**:Malad, Andheri and Thane. **Experience**: 0 to 24 months. **Salary**: Up to 34,000 INR per month - As a Customer Care Advisor, you will play a key role in ensuring the satisfaction and loyalty of our customers. You will be responsible for...


  • Malad, Mumbai, Maharashtra, India PMV Groups Full time

    **Customer care executive** **Location: Malad, West** **Customer care representatives (CSRs) have many responsibilities, including**: - Resolving customer issues: CSRs investigate and resolve customer complaints, and escalate complex issues to managers. They should also follow up to ensure issues are fully resolved. - Managing customer orders: CSRs...


  • Mumbai, Maharashtra, India Vibrantzz Management Services Full time

    Job Openings for International Customer Care Executive. Opening for US, UK and Austalian. Job Location: Malad, Andheri, Thane and Airoli. **Salary**: Up To 34,000 INR per month Key Responsibilities: - Handle inbound customer calls in professional manner. - Address customer inquiries, accurate information. - Ensuring high levels of customer satisfaction...


  • Malad, Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Required Customer care executive for Malad location Offer salary 21k in hand Experience required any bpo, bank or contact center **Job Types**: Full-time, Permanent Pay: ₹9,846.79 - ₹28,574.34 per month **Benefits**: - Provident Fund Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 5...


  • Malad, Mumbai, Maharashtra, India Water International Full time

    Answer customer care calls and resolves buyer queries - Create tickets on support software and close them timely. - Calling up customers whose orders have been delayed in transit and keeping them informed. - Extensively following up with courier companies and getting shipments delivered. - Reconciling payments from Courier companies and issuing refunds if...


  • Mumbai, India DataScout International Consulting Pvt Ltd Full time

    Designation: Customer Care Executive for **International Furniture Brands** Work Location: Maker Tower E, Cuffe Parade, Mumbai **Salary**: upto 35k per month Age: Below 30 years. **Responsibilities**: - Followup with customer - Customer calling for the leads generated - Responsible for routing customers to the specific departments based on...


  • Malad, Mumbai, Maharashtra, India RDS Staffing Services Full time

    Warm Greetings from **RDS Staffing Services !** We are hiring for **INTERNATIONAL CUSTOMER SERVICE -VOICE PROCESS** Job Location**:Malad / Bhayandar /Thane** Rotational Shift Job **Salary**: 18 k to 30k in hand. HSC + 6 months BPO experience can apply. Graduate freshers and Experience Immediate joiners only. **Job Types**: Full-time, Permanent,...