Customer Care-international

2 days ago


Malad East Mumbai Maharashtra, India Elevate X Solutions Full time

**Job Description - Customer Support Executive (Australian TPG Billing Process)**

**Location**: Mindspace, Malad West, Mumbai
**Profile**: Australian TPG Billing - Customer Support
**Shift Timing**: Australian Shifts (2:30 AM it will start at night)
**Working Days**: 5 Days/Week
**Age Limit**: Up to 42 Years

**Compensation**:
**CTC**: Up to ₹5.5 LPA
**In-hand Salary**: Approx. ₹36,000
**Performance Incentives**: Up to ₹9,000/month

One Sided Cab also.

**Eligibility Criteria**:
Minimum **1 year of International BPO experience** (mandatory)

Graduate only.
Excellent verbal and written communication skills in English
Comfortable with Australian shift timings

**Key Responsibilities**:

- Handle inbound and outbound customer calls related to **billing queries for TPG (Australia)**
- Assist customers with bill clarifications, overcharges, disputes, and payment issues
- Ensure timely resolution of customer concerns while maintaining high service standards
- Provide accurate and complete information by using the right methods/tools
- Escalate unresolved issues to appropriate internal teams and follow up as needed
- Maintain records of customer interactions and transactions as per company guidelines
- Meet performance KPIs such as First Call Resolution (FCR), Customer Satisfaction (CSAT), and Average Handling Time (AHT)

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Night shift
- Rotational shift

**Language**:

- English (required)

Work Location: In person

Expected Start Date: 17/04/2025



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