Customer and Onboarding Support

6 days ago

Kochi, India Aceware FintechServices Pvt Ltd infopark TBC Full time

**Job Title: Customer and Onboarding Support**

Salary Range: 12,000 INR to 18,000 INR per month

Experience Level: 0-3 years.

Education: Any Graduation

Languages: Telugu (mandatory)

We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in assisting customers with their onboarding process and providing ongoing support to ensure a seamless experience.

**Responsibilities**:

- Assist customers with the onboarding process, including account setup, verification, and documentation submission.
- Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary.
- Educate customers on our products, services, and features to optimize their usage and satisfaction.
- Collaborate with internal teams, including product development and operations, to relay customer feedback and improve our services.
- Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance to customers.
- Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements.

**Qualifications**:

- Bachelor's degree in any field.
- Fluent in Telugu is mandatory plus other local languages is an added advantage
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Basic knowledge of financial products and services preferred, but not required.
- Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Telugu (preferred)
- Hindi (preferred)

Ability to Commute:

- Kochi, Kerala (required)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8590030747

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