Csr - Customer Service Representative

4 days ago


Bengaluru Karnataka, India AOW Information Technology Private Limited Full time

Job description:
**Key Responsibilities**:

- Assist with order placement, product inquiries, returns, and general support.
- Guide customers on part compatibility, availability, pricing, and specifications.
- Handle customer complaints or issues in a calm, professional manner.
- Coordinate with logistics and warehouse teams for timely deliveries.
- Generate and share invoices with customers upon request.
- Address customer concerns related to invoices, payments, or discrepancies.
- Maintain accurate records of customer interactions in CRM systems.
- Follow up to ensure issues are fully resolved and customers are satisfied.
- Stay updated on auto parts inventory, pricing, and industry trends.

**Requirements**:

- Excellent verbal and written communication skills in English.
- Previous experience in US-based customer support or e-commerce preferred.
- Interest or knowledge in automotive parts is a plus.
- Ability to multitask and manage time effectively.
- Proficiency in MS Office (especially Excel and Word).
- Willing to work in night shifts.

**Benefits**:

- Supportive and collaborative work environment
- Training and growth opportunities
- Exposure to international customer service standards

**Shift & Salary Details**:
Shift: Night Shift (6PM-3.30 AM)

**Salary**: ₹30,000/- per month
Incentives: Performance-based incentives available

Pay: ₹10,770.91 - ₹40,768.49 per month

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person



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