Servicenow System Administrator

1 day ago

Bengaluru Karnataka, India NTT DATA Full time

**Req ID**: 324537

We are currently seeking a ServiceNow System Administrator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

**ServiceNow System Administrator**

This person will mainly be responsible for
- Software and Hardware Model Management
- Helping with Lifecycle reports
- Help manage Class and Category alignment with Models and CI's.

**Job Requirements**:

- Work with the developers to maintain the stability and usability of the SAMPro module in ServiceNow across all production and non-production environments
- Manage user access, security roles, and permissions associated to CI, Asset, OT, and SAMPro
- Develop and optimize SAM PRO processes, forms, and views
- Create and edit ITAM reports, dashboards, and performance analytics
- Develop and maintain test plans, cases, and procedures for CMDB, Hardware/Software Assets
- Perform functional, regression, and integration testing on CMDB, Hardware/Software Assets
- Identify and document defects/bugs and ensure resolution
- Provide QA support for new CMDB, Hardware/Software Assets features, configurations, and upgrades
- Continuously improve SAM PRO and processes with a focus on quality, efficiency, and user experience
- Collaborate with the ServiceNow and ITAM Teams to configure, develop, support, and maintain the platform.
- Configure, Manage and Maintain all Models, including, but not limited to, software, hardware, and consumables, so that the model data can be leveraged to create reports on asset lifecycle, cost management, and potential risks associated with a specific model.
- Troubleshoot Software Model to Software Installation match, working with the SAM Team to maintain a compliance position.
- Coordinate with the ITAM Team to manage the lifecycle of a model from creation to retirement.
- Manage ServiceNow License configuration to report on the ServiceNow license compliance for the different modules GPI owns.
- Understanding of the SaaS (software as a service) business & technology model Work with the CMDB Master Data Lead to manage the Class and Category alignments with Models and CI's.

**About NTT DATA

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