Job Title: Payroll and Customer Support Representative

5 days ago

Chennai Tamil Nadu, India Worklio Full time

**About Us**

We are a U.S.based company that partners with organizations relying on **Worklio**, a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by helping with onboarding, payroll processing, tax issues, and general platform guidance.

**Role Overview**:
As a **Payroll and Customer Support Representative**, you will serve as a key contact for our partners, assisting them with platform-related questions and U.S. payroll issues. You’ll be responsible for resolving support tickets, guiding users through complex tasks, and escalating technical issues to our DevOps team when needed.

**Key Responsibilities**:

- Respond to partner support tickets related to:

- **Payroll processing**:

- **U.S. tax filings**:

- **Onboarding and offboarding**:

- **Employee documents** (W-2s, W-4s, I-9s)
- General **Worklio platform use**
- Troubleshoot issues, resolve inquiries, and escalate to DevOps if necessary
- Ensure compliance with U.S. payroll and employment regulations
- Clearly document issues, resolutions, and follow-up steps in the ticketing system
- Support new partner onboarding and setup processes
- Stay informed about updates to U.S. tax and payroll laws

***Requirements***:

- CPP or SHRM certification
- 5+ years of experience in **U.S. payroll operations or support**:

- Knowledge of U.S. payroll tax regulations (federal, state, local)
- Excellent English communication skills (written and verbal)
- Ability to work **night shifts** (U.S. hours)
- Strong troubleshooting and documentation skills

**Nice to Have**:

- Experience with **Worklio** or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
- Familiarity with tools like **Zendesk**, **Jira**, **Slack**:

- Experience supporting **SaaS** or **PEO** platforms

**What We Offer**:

- Competitive USD-based salary
- Remote work flexibility
- Training on our platform and systems
- A growing, supportive global team
- Long-term career potential in HR/payroll tech

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