Payment Processing

**Payment Processing - Client Pay Trak (Platinum)**:
**Job ID**:R0339962**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**:2024-11-12**Location**:Bangalore**Position Overview**:
**Job Title
- **Operations Expert, AVP**

**Location
- Bangalore, India**

**Role Description**:
As AVP of the Cash Ops unit, the person will be primarily responsible for providing support to Payment, Investigations, Fund Transfer processes at Cash Operations. The AVP will direct the daily operations within the business group managing staff, performing administrative functions, escalating and troubleshooting issues to senior management and sending location. Manage incoming transitions relating to the process supported, ensure functioning within the Risk Framework and meet all regulatory requirements. Ensure KPI and other SLA parameters agreed with stakeholders are adhered to. Should posses solid technical understanding of the business and Cash Operations including strong knowledge of global messaging & Embargo, SWIFT Standards, ISO Investigations and Funds Release activities. Commitment to continuous process improvement is required.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Manage teams performing various processes for Payment Processing apart from this assist in other activities in Cash Operations as assigned from time to time
- Measurement and adherence to KPIs
- Keeping errors and operational risks under control
- Managing crisis without operational loss.
- Driving Efficiency Gain related projects through various initiatives / changes
- People Management - Recruitment, development, training and managing attrition. Help in System transformation projects.
- Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
- Monitor and measure the efficiency and effectiveness of own end-to-end Operations processes. Design and implement strategies to ensure continuous process improvement
- Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
- Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
- Conduct regular operational performance reviews and participate in monthly self-assessments
- Effectively manage risk and foster an environment where team is fully aware of Operational Risk management.
- Develop relationship and credibility with sending location and all internal stakeholders
- Ensure performance of staff meet or exceed expectations
- Ensure all Group Policies requirements are adhered
- Cross train available resources to ensure 100% backup within the areas under control
- Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
- Assisting the Team Manager in decision making and taking complete ownership of the situation
- Liase with stakeholders and Vendor Management team for various aspects relating to Service of the team
- Ensure all ISO documents are kept up to date and are being reviewed periodically
- Ensure Quality awareness within the team
- Ensure all process maps are available and six sigma tools are being used for minimizing variations
- Manage transitions from time to time
- Ensure timely and accurate reporting of relevant reports (eg PRB, ORB,iMPACT related reports)

**Your skills and experience**:
**Essential**
- Knowledge on SWIFT Features, Product & Services
- Good understanding of Regulatory & Compliance & Risk & Control
- Have sound knowledge on Payments & Clearing Systems, Embargo Filtering, Check Processing, Investigations and Funds Release
- Effective decision making and leadership skills.
- Expertise in insourcing tasks from Onshore locations
- Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients
- Ability to effectively execute presentations and communications to clients internally and externally
- Must be team builder and facilitator managing potentially conflicting objectives
- Proven track record of managing teams of large size

**Desirable**
- Good understanding of SWIFT Connectivity, FX Spot/ Swap, FX4Cash Payments would be added advantage
- Thorough knowledge of db electronic banking products and flow of instructions
- Subject Matter expert in Cash products
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