Operation Executive

1 week ago


Banaswadi Bengaluru Karnataka, India Aakash Educational Services Pvt. Ltd Full time

**Purpose of the SSO role**:
The Student Service Officer owns the complete student’s experience journey at our institute.

**As an SSO, you are expected to**:
1. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.

2. Addressing the concerns of Students & Parents by offering a quick resolution.

3. Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.

4. Ensure collection of outstanding fee from parents within the specified time.

5. Ensure retention of Students and controlling Left-outs.

6. Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.

7. Ensure adherence to internal process and compliances.

**To be successful in the SSO role you are required to have**:
1. Ability to handle students and parents in an empathic & patient manner.

3. Fluency in English and Regional Language communication.

**Must to have Attitude**:
1. Customer Orientation.

2. Sense of Ownership and Accountability.

3. Result orientation.

Emotional intelligence for working in a Team.

Pay: ₹10,086.39 - ₹34,562.10 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 15/11/2024



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