
Operation Executive
1 week ago
**Purpose of the SSO role**:
The Student Service Officer owns the complete student’s experience journey at our institute.
**As an SSO, you are expected to**:
1. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.
2. Addressing the concerns of Students & Parents by offering a quick resolution.
3. Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.
4. Ensure collection of outstanding fee from parents within the specified time.
5. Ensure retention of Students and controlling Left-outs.
6. Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.
7. Ensure adherence to internal process and compliances.
**To be successful in the SSO role you are required to have**:
1. Ability to handle students and parents in an empathic & patient manner.
3. Fluency in English and Regional Language communication.
**Must to have Attitude**:
1. Customer Orientation.
2. Sense of Ownership and Accountability.
3. Result orientation.
Emotional intelligence for working in a Team.
Pay: ₹10,086.39 - ₹34,562.10 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 15/11/2024
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