Call Center Executive

1 week ago

Bengaluru, India IndusViva Health Sciences Pvt Ltd Full time

The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.

Inbound Calls: Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.

Outbound Calls: Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.

Backend support - Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.

Educational Qualification: PUC / Graduate

Experience: 6 Months or more years of experience, in Call centre/BPO. Previous Experience with MLM companies in distributor support roles will be added advantage Attributes,

Skill Sets: Good Communication skills, Language Proficiency English + Hindi ( fluent hindi)

Good Computer skills - MS Office. Additional Responsibilities: Verify the documents of the distributors uploaded as per the KYC policy.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bengaluru - 560046, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Tele calling: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- Fluent Hindi (preferred)

Work Location: One location

**Speak with the employer**
+91 6366 887 809
- Health insurance

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