Orm Executive

10 hours ago

Andheri East Mumbai Maharashtra, India Ultrahire HR Advisors Full time

1. Monitoring Online Presence:

- Regularly monitor social media channels, review sites, and other online platforms (Facebook,

Twitter, Instagram, LinkedIn, Google Reviews, and forums) for brand mentions, customer

complaints, and feedback.
- Track and report online sentiment and reputation metrics, identifying trends and areas of improvement.

2. Engagement & Response:

- Respond promptly and professionally to customer queries, complaints, and feedback across

all platforms.
- Ensure that responses maintain brand voice, tone, and guidelines.

3. Content Development:

- Create engaging and informative responses for queries, complaints, and reviews that align

with the brand’s values and image.

4. Crisis Management:

- Quickly identify and manage any online reputation crises by coordinating with relevant teams

and executing response strategies.
- Ensure all customer concerns are addressed efficiently to prevent escalation and negative

publicity.

5. Reporting & Analysis:

- Generate daily, weekly, and monthly reports summarizing online reputation activities,

sentiment analysis, and key metrics.
- Provide insights on customer feedback, complaints, and trends to improve overall service and

product offerings.

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- managing ORM: 2 years (required)

Work Location: In person

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