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Customer Support Executive

2 weeks ago


Manikonda Hyderabad Telangana, India RSA America Full time

**Work Location - Manikonda, Hyderabad - Shift Timings 2 to 11pm**

**Responsibilities**:

- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Requirements**:

- Bachelor’s degree in Business Administration or a related field.
- 3 years of experience working as a Customer Support Executive or a similar position for Product based Marketing
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
- Phenomenal conflict-resolution skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹300,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Evening shift

Ability to commute/relocate:

- Manikonda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 2 years (required)

**Language**:

- Excellent Communication Skills (required)