Application Support

2 weeks ago


Thane, India Decagon Software Private Limited Full time

Desired Qualities:

- Good verbal and written communication skills
- Motivation to learn new skills
- Comfortable in Excel
- Customer-focused mindset with problem-solving skills.
- 2 + years of experience
- Prior experience in customer support or technical support is preferred.

**Job Description**:

- Respond to Training requests / issues.
- Resolve technical and functional queries related to the ERP system
- Maintain high level of customer satisfaction and product quality.
- Conduct software demonstrations and training sessions for prospective and existing clients.
- ERP and Mobile App implementation
- Update Service Request / CRM
- Assist with creating help documentation and guides for users.

Pay: ₹13,000.00 - ₹18,000.00 per month

Shift:

- Day shift

Application Question(s):

- [Mandatory question] What is your expected monthly salary?
- [Mandatory question] What is your residence location?

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)



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