Manhattan L3 Application Support
3 days ago
1. Job PurposeThe Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively monitored, promptly identified, and efficiently resolved.2. Key AccountabilitiesProactively monitor system performance to ensure operational stability and high availability.Investigate, troubleshoot, and resolve complex third-line IT issues.Document issue resolutions clearly and comprehensively to ensure knowledge sharing and continuous improvement.Escalate critical incidents to management and coordinate closely with internal and external teams.Involve the vendors (Manhattan) support when required to resolve incidents. Support continuous improvement through feedback and identification of preventive measures.3. Knowledge, Experience & Skillsa. Education & Qualifications:Essential: Bachelor’s Degree in IT, Computer Science, Engineering, or related discipline.Desirable: ITIL Certification or similar IT service management certification.b. Experience:Essential: Minimum 3 years of experience providing third-level support in a 3PL organization.Essential: Proven experience with system monitoring, troubleshooting, and incident resolution.Essential: Experience supporting logistics platforms or warehouse management systems.Desirable: Experience in supporting Manhattan Active, Manhattan Active Config Director, Manhattan CWV, Manhattan Pro-Active, Manhattan Active GO, IBM Cognos reporting.c. Specialist Knowledge & Skills:Essential: Strong technical skills in system monitoring and issue diagnosis tools.Essential: Skilled in documentation and knowledge management practices.Desirable: Understanding of ITIL processes and methodologies.d. Interpersonal & Communication Skills:Essential: Strong problem-solving and analytical skills.Essential: Effective communicator with the ability to clearly document complex issuesWillingness and ability to work in a 24x365 support environment
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Manhattan L3 Application Support
3 days ago
Thane, India CMA CGM Global Business Services (India) Full time1. Job PurposeThe Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively monitored, promptly identified, and efficiently resolved.2. Key AccountabilitiesProactively monitor system performance to ensure operational...
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Manhattan L3 Application Support
3 days ago
Thane, India CMA CGM Global Business Services (India) Full time1. Job Purpose The Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively monitored, promptly identified, and efficiently resolved. 2. Key Accountabilities - Proactively monitor system performance to ensure operational...
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Technical support specialist
4 weeks ago
Thane, India CMA CGM Global Business Services Full time1. Job PurposeThe Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively monitored, promptly identified, and efficiently resolved.2. Key Accountabilities- Proactively monitor system performance to ensure operational...
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PDI Application Support Engineer
6 days ago
Thane, India Global Applications Solution Full timeJob Title: PDI Application Support EngineerLocation: India (Remote)Shift: 2:00 PM – 11:00 PM ISTStart: Immediate Joiners PreferredAbout the RoleWe are looking for an experienced PDI Application Support Engineer to provide end-to-end support for PDI solutions used by a major retail and petroleum client. The role involves supporting store operations,...
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Wms Consultant
6 days ago
Chennai, Navi Mumbai, Thane, India CMA CGM Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJob PurposeThe Support Analyst Level 3 provides expert-level support to all global operational Manhattan Active customers and associated add-on applications on a 24x365 basis, ensuring issues are proactively monitored, promptly identified, and efficiently resolved.Role & responsibilitiesProactively monitor system performance to ensure operational stability...
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Application Support
2 weeks ago
Thane, India Decagon Software Private Limited Full timeDesired Qualities: - Good verbal and written communication skills - Motivation to learn new skills - Comfortable in Excel - Customer-focused mindset with problem-solving skills. - 2 + years of experience - Prior experience in customer support or technical support is preferred. **Job Description**: - Respond to Training requests / issues. - Resolve...
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thane, India beBeeQualityAnalyst Full timePKMS/WMi QA Analyst Job DescriptionWe are seeking a highly skilled PKMS/WMi QA Analyst to support quality assurance activities within Warehouse Management Systems (WMS). The ideal candidate will have hands-on experience in PKMS/Manhattan WMi, a strong understanding of supply chain and distribution operations, and a proven track record in testing complex WMS...
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L2 Application Support
2 weeks ago
Thane, India ComUnus Full timeJoin us in this exciting journey in making ComUnus a dream company to work with and also creating customer delight by adding immense value to the business. Why ComUnus At ComUnus Technologies Pvt Ltd, you will get to experience an environment that has the latest technology, colleagues with diverse views, a high risk-reward culture. Many people find this...
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Application Support
2 weeks ago
Thane, India Harjai Computers Full timeSkill: Application Support Experience: 6 months to 1 Year Job Location: Thane Ghodbunder road Notice period: Immediately - temporary yearend resource from 1st March to 15th April. JD for this resource is as follows. - Having the sound knowledge of windows and Unix - Having the sound knowledge of Outlook - Having the sound knowledge of SQL - Minimum Exp...
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L1 Application Support
2 weeks ago
Thane, India ComUnus Full timeJoin us in this exciting journey in making ComUnus a dream company to work with and also creating customer delight by adding immense value to the business. Why ComUnus At ComUnus Technologies Pvt Ltd, you will get to experience an environment that has the latest technology, colleagues with diverse views, a high risk-reward culture. Many people find this...
