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Call Center Executive

2 weeks ago

Noida, India FELIX HOSPITAL Full time

**Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.**

**Call Centre Executive**

We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

**Call Center Industry**

**Call Center** is a field which focuses on providing support and services for customers during the purchasing process.

**Responsibilities**
- **Handle many inbound and outbound calls to customers and clients.**:

- **Identify the needs of customers, resolve issues, and provide solutions.**:

- **Upsell other products/services over the call.**:

- **Ensure you follow the customer service script provided by the company for uniformity.**:

- **Also, be well-read on company policies and the website for FAQs or policy related answers.**:

- **Maintain good customer relations.**:

- **Meet personal targets and work towards meeting team targets.**:

- **Maintain records of the conversations with the customer and analyze the data.**:

- **Write and submit timely reports on performance, targets, and customer queries.**

**Requirements**:

- **Graduation is mandatory.**:

- **Prior experience with customer service and call centers in relevant job roles.**:

- **Good knowledge of CRM practices and systems.**:

- **Customer-oriented attitude with professionalism.**:

- **Strong multitasking, time management, and target achieving skills.**:

- **Good communication and listening skills with good command over the English/Hindi language.**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus