Guest Relation Executive

4 days ago

Bengaluru, India INSTA HR Full time

**DUTIES AND RESPONSIBILITIES**:

- Welcome guests during check-inand giving a found farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivalsand departures.
- Coordinatingand multi-tasking job duties in a busy environment..
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations,complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest foliosin the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outsare handled smoothly without unnecessary delay or discomfort to any guest.
- Should be able to handle all guests without bias or prejudice.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygienestandards.
- Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
- Good command of the English language is essential, both written and verbal
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality is essential.
- Must be able to work shifts - days, evenings, weekends and holidays.
- Ability to relate well to Hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- Observant, discriminating and detail-oriented
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday, and overnight shifts.

**PREREQUISITES**:
Good guest communications skills / well versed in English

Good listening skills.

Sound decision making.

Good interpersonal and communication skills.

Leadership/People management.

**EDUCATION**:
Bachelor Degree / Diploma in on Hospitality & Hotel Management is Must

Airline Cabin Crew Management degree holders also can apply

**EXPERIENCE**:
2 to 3 years of Hospitality Front Office/ Guest Relation handling experience, Minimum of Two year of hotel front desksupervisory experience, experience handling Additional languages spoken would be an asset.

**Salary**: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Guest relations (preferred)

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