Customer Experience Executive

6 days ago


Kolkata West Bengal, India Boost Tech Full time

**"We are hiring for Leading Power Industry"** **Job Role : Customer Experience Executive** **Job Location : Kolkata** **Experience : 2 Years** **Qualification : Any Graduate** **Experience in similar field required ( Gensets/ Automobile )** **Job Brief**: The major job description is mentioned below - Call to internal team to track the movement - Call to every customer to capture their feedback/concern - Coordinate with the team for any requirement - System / It knowledge required - Salesforce preferable - Knowledge of customer feedback tracking - Reviewing the feedback and report generation - Close monitoring of the customer complaint calls - After Customer concerns Registration verify the calls and assign to next step - Post service call - customer feedback call/survey call - Lost customer calling - Customer Profiling - Salesforce system update **Justification**: **To Achieve the CRM process and Customer Satisfaction Index** **Salary : 3-4 lakh per anum** **Time frame : Immediate** Pay: Up to ₹400,000.00 per year **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - Which Industry are you from ? Power /Generators / automobile /manufacturing Please mention - Do you have experience in CRM SOFTWARE like salesforce /zoho/hubspot/freshdesk/freshwork /any other etc please mention - What is your notice period? - what is your current and expected salry ? please mention **Experience**: - total work: 2 years (preferred) **Location**: - Kolkata, West Bengal (preferred) Work Location: In person


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