Principal Product Designer

**About Us**

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

**The Opportunity**

**What you’ll do day to day**:
**Product Sense: Domain Expertise**:

- Be the go-to expert in our product space, consistently sharing new trends, patterns, and tools with the team.
- **Vision & Strategy**: Propose and execute company-level product strategies that resolve complex questions about our product’s future. Advocate your perspective at all organizational levels, including executive leadership, using data, storytelling, and visual design to align stakeholders.
- **Research**: Lead qualitative and quantitative research efforts, ensuring that the necessary data and insights are gathered to inform design decisions.
- **Research & Objective Clarity**:Handle complex and ambiguous projects, defining clear requirements and prioritizing impactful work streams. Use first principles thinking to identify new opportunities.

**Design Craftsmanship**:

- **Visual Design**: Deliver thorough, precise, and complete design work, considering edge cases and system-wide impacts. Own the design system for your focus area, partnering effectively with the design systems team.
- **Interaction Design**: Create intentional prototypes that communicate ideas effectively and influence business decisions. Master common industry interaction patterns and their platform-specific nuances.
- **Design Systems**: Simplify and unify design systems when necessary, understanding the implications of exceptions. Proactively identify and address opportunities for system improvements.
- **Collaboration:Communication**: Be a strong storyteller, influencing and persuading at all levels, from team members to executives. Coach others in written, verbal, and interpersonal communication skills.
- **Process Expertise**: Influence team processes, manage high volumes of feedback, and model effective stakeholder management. Lead by example in building and refining design processes.
- **Impact**: Maximize the impact of your work, making a strong business case for your design decisions. Take on projects outside of core responsibilities and contribute to quality control within your product area.
- **Leadership & Culture:Leadership**: Lead by example, guiding others toward action and mentoring team members. Implement and define team processes like critiques and meetings.
- **Value & Culture**: Represent the design discipline across the organization, giving feedback on process and culture. Actively participate in hiring and be a role model for embodying company values.
- **Preferred Past Experiences**:Large Language Model powered products such as Chatbot and Voicebot Contact Center Industry domain knowledge

**How to apply**:To be considered for this role, please submit your resume and portfolio via our career portal or Linkedin.

**Please provide your portfolio’s password if needed.** We’d especially like to see clear problem definition based on research, creativity process on solutioning, strong rationale of design decision making, and polished Ui & interaction designs that solves the defined problems.

**Compensation, Benefits and Perks**
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

**Our Commitment to Inclusion and Belonging**
- Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind._
- We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply._