Customer Sales Representative

1 week ago

Bannerghatta Bengaluru Karnataka, India Floral Boutique Full time

**Key Responsibilities**:

- Manage **inbound leads** from website, calls, social media, and marketplaces—ensuring timely responses and personalized follow-ups.
- Maintain and update the **CRM system** with accurate customer data, inquiries, interactions, and order history.
- Nurture leads through effective **follow-up strategies** until conversion.
- Coordinate with operations and delivery teams to ensure **smooth order fulfillment**.
- Build and manage strong customer relationships to increase **repeat orders and referrals**.
- Track, analyze, and report on **lead conversion rates, sales pipeline, and customer engagement metrics**.
- Work closely with marketing to provide feedback on customer needs, campaign responses, and lead quality.
- Handle **corporate gifting and bulk order leads**, providing customized solutions and quotations.
- Support customer satisfaction initiatives by ensuring timely query resolution and delight.

Pay: ₹10,835.61 - ₹28,149.45 per month

Work Location: In person

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