Customer Service Representative

1 day ago

Bannerghatta Bengaluru Karnataka, India Floral Boutique Full time

**Job Title**: Customer Service Representative

**Company**: Floral Boutique.in

**Roles and Responsibilities**:
1. **Outbound Calling for Orders**:

- Make a minimum of 100 outbound calls daily to potential and existing customers.
- Contact customers to take flower orders, discuss available products, and offer special deals or promotions.
- Record all relevant information during calls, ensuring accuracy of customer details and order preferences.

2. **Customer Engagement & Communication**:

- Address customer queries regarding products, pricing, delivery schedules, and promotions.
- Provide information about new collections, seasonal flowers, and exclusive offers to encourage orders.

3. **Order Management**:

- Ensure that at least 20 orders are achieved daily through outbound calls.
- Process orders accurately and enter them into the system with proper documentation.
- Follow up with customers to confirm orders, delivery details, and ensure customer satisfaction.

4. **Sales Target Achievement**:

- Meet and exceed daily sales targets for orders by actively pursuing leads, cross-selling, and upselling relevant products.
- Keep track of customer preferences to drive repeat sales and enhance customer loyalty.

5. **Data Management**:

- Maintain and update customer data accurately in the system.
- Ensure proper logging of customer interactions, including follow-ups and order statuses.

6. **Reporting & Feedback**:

- Report daily call statistics, order details, and customer feedback to the supervisor or management.
- Suggest improvements to the customer service process based on insights from customer interactions.

7. **Incentive Programs**:

- Actively participate in company incentive schemes based on order targets, with additional rewards for exceeding sales goals.
- Keep up with the latest promotional activities and be able to inform customers about these offers.

8. **Customer Satisfaction**:

- Ensure high levels of customer satisfaction through excellent communication, order accuracy, and prompt service.
- Handle complaints professionally and escalate complex issues to the management team as needed.

**Skills & Requirements**:

- Excellent verbal communication and listening skills.
- Ability to handle a high volume of calls and work under pressure.
- Basic computer proficiency, including experience with CRM tools.
- Sales-oriented mindset with a focus on meeting targets.
- Experience in customer service or sales (preferable).
- Pleasant phone etiquette and friendly demeanor.

This role offers great incentives for hitting sales goals and is ideal for someone who enjoys engaging with customers and driving sales.

**Job Types**: Full-time, Permanent

Pay: ₹10,572.31 - ₹33,682.49 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

**Location**:

- Bannerghatta, Bengaluru, Karnataka (preferred)

Work Location: In person

Expected Start Date: 10/02/2025

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