
Customer Care Executive
4 days ago
**Handling complaints**: Address customer complaints about products, deliveries, and billing
- **Problem solving**: Troubleshoot issues and provide solutions like refunds or discounts
- **Processing orders**: Use technology to process orders and transactions
- **Providing information**: Offer detailed information about products and services
- **Conflict resolution**: Prioritize customer relationships and resolve conflicts
- **Collaboration**: Work with other teams to improve customer satisfaction
- **Record keeping**: Maintain records of customer interactions and transactions
- **Training**: Participate in training programs to improve customer service skills
Customer care skills
- **Communication**: Listen carefully and empathetically to understand customer needs
- **Conflict resolution**: Use patience, emotional intelligence, and active listening skills
- **Product knowledge**: Maintain a high level of company product knowledge
- **Teamwork**: Work well with colleagues and the larger team
- **File management**: Use file management, spreadsheet, and word processing software
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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