Business Process Associate

5 days ago


Salt Lake Kolkata West Bengal, India Webdenso Full time

**Key Responsibilities**:

- Manage and oversee day-to-day operations, ensuring tasks are completed efficiently and on time.
- Handle inbound calls and provide prompt, courteous, and accurate information to customers.
- Maintain detailed records of all customer interactions and ensure accurate data entry into the system.
- Coordinate with internal teams to ensure smooth operations and resolve any operational issues.
- Support administrative tasks, including documentation and report generation.
- Address and resolve customer queries or escalate them to relevant departments when necessary.
- Monitor and track performance metrics to improve efficiency in operations.

**Qualifications**:

- Bachelor's degree or equivalent.
- Proven experience in operations, customer service, or a similar role.
- Strong communication skills (verbal and written).
- Proficiency in Microsoft Office (Word, Excel) and data entry software.
- Ability to manage multiple tasks and meet deadlines.
- Strong attention to detail and organizational skills.

**Preferred Skills**:

- Experience handling inbound calls and customer queries.
- Ability to work well under pressure in a fast-paced environment.
- Knowledge of CRM software or operational management tools is a plus.

Pay: From ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer acquisition: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7278586820


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