82011r-contracts Administrator 1

1 week ago

Bengaluru Karnataka, India Juniper Networks Full time

Review backlog regularly and take ownership of open service orders to set up related agreements as per the defined process within SLA (Service Level Agreement)
- Maintain accurate order tracking files.
- Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
- Support global & theatre contracts team whenever required.
- Recommend and implement procedures to improve process practices, techniques & efficiency. Assist in quality checks whenever required.

**Technical competencies required**:

- Graduate with 1-4 years of experience preferably in a customer support team.
- Experience in service agreement and/or order administration will be an advantage.
- Good oral and written communication skills

**Skills Required:
- Good interpersonal skills
- Good organisational skills
- Attention to detail.
- Reliable
- Ability to consistently meet deadlines.
- Flexibility (should be willing to work extra hours/weekends during quarter ends)
- Ability to adapt to change.
- Ability to perform repetitive tasks of high volumes with high quality output.
- Ability to work independently and as part of a team.

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