Contract Administrator

6 hours ago

Bangalore Karnataka, India ResultsCX Full time

The Contract Administrator will oversee the preparation negotiation and management of Statements of Work SOWs Amendments and Change Orders for our BPO outsourcing engagements This role is critical in minimizing operational risk in contact center environments and ensuring alignment with internal and client expectations The Contract Administrator will oversee the preparation negotiation and management of Statements of Work SOWs Amendments and Change Orders for our BPO outsourcing engagements This role is critical in minimizing operational risk in contact center environments and ensuring alignment with internal and client expectations In this role you will Prepare review and manage SOWs Amendments and Change Orders Ensure contract language minimizes operational risk in contact center environments Coordinate contract draft reviews with cross-functional stakeholders including IT Operations Legal Sales Workforce Management Quality Training and Pricing Engage directly with clients to clarify contract terms and support negotiations as needed Continuously improve internal contracting processes and templates to enhance efficiency and compliance Manage the full contract lifecycle including renewals extensions and closeouts Provide proactive insights into contracting risks and opportunities to inform operational strategies Maintain accurate records of contract versions approvals and obligations Support internal teams with obtaining interpretation of contract terms and obligations We are looking for someone who has Bachelor s degree in Business Operations or related field Minimum of 3 years of experience in a BPO contracting or contract management role Strong understanding of contact center operations and associated risks Excellent drafting and negotiation skills with a focus on operational clarity and risk mitigation Proven ability to manage multiple contract cycles simultaneously About ResultsCX ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design build and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow while improving efficiency and reducing costs ResultsCX s 30 -year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20 000 colleagues worldwide Our core expertise extends to actionable analytics contact center as a service CCaaS and our own SupportPredict AI-powered digital experience platform Our strength lies in exceptional individuals working together in a high-performing fun culture to deliver next-generation customer experiences on behalf of our clients Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race color religion national origin sex sexual orientation gender identity age disability veteran status or any other protected factors under federal state or local law

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