Front Office Executive

1 week ago

Gurugram Haryana, India SGT University Full time

**1. Front Desk Operations**:

- Greet visitors, students, staff, and faculty in a cordial, courteous and professional manner.
- Answer and forward phone calls, taking messages when necessary.
- Manage the reception area, ensuring it is clean, organized, and welcoming.
- Provide accurate information about university programs, services, and procedures.
- Handle inquiries from students, parents, and visitors.
- Maintain an up-to-date directory of university officials and departments.
- Notify university staff and faculty of visitor arrivals.
- Provide directions and campus information to visitors as needed.
- Coordinate with the concerned department for technical issues.

**2. Administrative Support**:

- Assist with administrative tasks such as filing, data entry, and office supplies management.
- Sort and distribute incoming mail, packages, and deliveries to appropriate recipients.
- Assist in the coordination of university events and meetings.
- Maintain an event calendar, ensuring timely communication of upcoming events.
- Address and resolve complaints or refer them to the appropriate department.
- Any other work as assigned from time to time.

**3. Emergency Response**:

- Act as a point of contact during emergencies, following established protocols.
- Communicate emergency information to relevant university officials.

**4. Confidentiality**:

- Handle sensitive information with discretion and maintain confidentiality at all times.
- Ensure compliance with university policies regarding data protection and privacy.

**5. Professional Development**:

- Participate in training sessions and professional development opportunities.
- Stay updated on university policies, procedures, and new initiatives.
- Continuously improve the quality of service provided at the reception.
- Seek feedback to improve performance and enhance service quality.
- Maintain a calm and professional demeanor, be appropriately dressed, being the face of organization to the Visitor.

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

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