Associate Iii

24 hours ago

Thiruvananthapuram Kerala, India UST Global Full time

- 3 - 5 Years-
- 1 Opening- Kochi, Trivandrum
**Role description**:

- **Mid-Level Technical Writer / SRE (Documentation & Runbooks)**
- **Experience**: 4-6 years of experience**:

- **Hiring Location: Trivandrum**:

-**:

- 4 to 6 years of experience in technical writing, SRE documentation, or DevOps operations support.
- **Must Have Skills**:

- Proven experience in **technical writing** focused on **operational procedures and runbooks**.
- Hands-on experience with **Confluence administration** and **knowledge base structuring**.
- Expertise in **runbook creation and maintenance** for production systems.
- Ability to document **incident response procedures** and operational workflows.
- Working knowledge of **AWS operations and services**.
- Proficiency in **diagram creation** (system architecture diagrams, troubleshooting flowcharts, etc.).
- Strong collaboration and communication skills for working with SREs, developers, and operations teams.

**Good to Have Skills**:

- Experience with **monitoring tools** and **operational dashboards** (e.g., Grafana, CloudWatch).
- Familiarity with **schema validation** and **rule evaluation troubleshooting**.
- Basic scripting or automation understanding (Python, Bash, or similar).
- Exposure to **incident management platforms** (PagerDuty, Opsgenie, etc.).
- Knowledge of **DevOps workflows** and **CI/CD pipelines**.

**Primary Responsibilities**:

- Design and maintain the **Confluence structure** for all runbooks and operational documentation.
- Create detailed **runbooks** for each of the 13 production solutions.
- Document **troubleshooting procedures** for frequently occurring operational issues.
- Develop comprehensive **incident response playbooks** and escalation workflows.
- Create and maintain **operational dashboards guides** for monitoring teams.
- Document **utility usage** for internal tools and utilities (developed by Position 3-4).
- Build and manage a **knowledge base** for **schema validation errors** and **rule evaluation troubleshooting**.
- Collaborate closely with SREs, developers, and support teams to ensure all procedures are accurate and up to date.**Skills**:

- Technical Writing,Confluence,Diagrams

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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