Outbound Tour Operations

4 days ago

Hiranandani Estate Thane Maharashtra, India STREAMLINE SOLUTIONS Full time

**Role**

**Outbound Tour Operations**

**Location**

Thane, Mumbai

**Shift**

Morning Shift (6:00 AM to 2:00 PM) OR

India Day Shift (9:00AM to 5:00PM)

**Timeline**

2 Weeks

**About the Client**

Our client is a fast-growing Destination Management Company for New Zealand, focused on the Indian outbound market. The DMC is a Qualmark Gold-rated Travel & Tourism player in New Zealand and is part of a Hotel Management Group who are counted as a top player in the Hospitality Sector in New Zealand.

With a strong network of premium hotels and leading logistic players in New Zealand, and with in-depth expertise in local tourism and key destinations, the DMC is well positioned to become a premium destination management company in the region.

**About the Role**

**KRAs**

**Destination Operations**
- Design tour packages as per clients' requirements.
- Collaborate closely with the New Zealand office to customize packages, plan itineraries, set pricing, and create unique experiences for individual proposals.
- Timely follow-up on proposals sent.
- Manage the Group Tours as a specialist, coordinating with TA, Trip leader and internal teams and vendors.
- Communicate with Vendors when required.
- Handle agents professionally, ensuring smooth communication and operations.
- Able to compare quotes on various sites and quote ahead.
- Provide 24/7 support to clients while they are on tour, assisting with any needs or issues that arise.
- Manage emergencies effectively to ensure clients have a seamless and enjoyable travel experience.

**Support Role**:

- Developing & maintaining close partnerships with Outbound Travel Agents and Tour Operators.
- Management of packages & inventory on the channel manager/extranet.
- Coordinate seamlessly between Sales, Marketing, and teams in India and New Zealand while handling queries and bookings.
- Providing market and competitor insights.
- Participate in specialised travel fairs, promotional events, and sustainable travel initiatives as and when needed.

**Preferred Qualification and Experience**:

- Preferably postgraduate degree in travel & tourism sector.
- Ability to handle emergencies.
- Experience in drafting tour packages and itinerary preparation.
- Extensive knowledge of the Travel & Tourism sector and Outbound market segmentations in India.

**Skills**:

- Strong negotiating skills.
- Attention to detail
- Excellent written and verbal communication.
- A keen eye for aesthetics and details.
- Crisis management/escalation management.
- Collaboration skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- What is your notice period in the current organisation?

Work Location: In person

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