Customer Support Executive

2 weeks ago

Nirman Vihar Delhi Delhi, India Capricorn Identity Services Pvt. Ltd. Full time

**Roles and Responsibilities-**
- Update and maintain customer information in the database.
- Provide customers with all the information that they require.
- Keep track of customer accounts by recording their account information and the issues they have reported.
- Handle customer technical complaints actively and ensure their resolution on time.
- Review customer accounts for any changes.
- Resolve customer complaints on time and ensure the quality of services is maintained.
- Handle changes in policies of the company and explain them to the customer.

**Key Skills-**
- Must be from Technical Background.
- 0-2 years experience in customer handling.
- Freshers can also apply.
- Basic Computer knowledge.
- Should be a team player.
- Must be knowing Hindi/English as an alternative language.

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Nirman Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

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