IT Support

2 days ago


Delhi, India Adaan Full time

**Job Summary**:
**Key Responsibilities**:

- Provide first-level technical support for hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
- Troubleshoot LAN/WAN, internet connectivity, and VPN-related issues.
- Manage IT inventory, software licenses, and documentation.
- Coordinate with vendors for hardware/software procurement and maintenance.
- Ensure timely updates and patch management of all systems.
- Support video conferencing tools and remote desktop support when required.
- Educate staff on IT policies, cybersecurity practices, and basic troubleshooting.
- Maintain incident and resolution logs as per ITSM best practices.

**Requirements**:

- Bachelor’s degree in IT, Computer Science, or a related field.
- 0-2 years of experience in an IT support or helpdesk role.
- Strong knowledge of Windows OS, MS Office Suite, and basic networking concepts.
- Experience with Active Directory, Office 365, and endpoint security tools.
- Familiarity with ticketing systems (e.g., Freshdesk, Jira, or Zoho Desk).
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.

**Preferred Qualifications**:

- IT certifications like CompTIA A+, Microsoft Certified Professional (MCP), or CCNA.
- Experience in supporting hybrid/remote teams.
- Familiarity with asset management and remote desktop tools.


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