Customer Relation Executive

2 weeks ago

Jaipur Rajasthan, India Karban Environtech Full time

**Job Overview**:
**Key Responsibilities**:
Customer Relationship Management:

- Build and maintain long-term relationships with customers.
- Act as the primary point of contact for client communications and escalations.
- Regularly check in with customers to ensure satisfaction and identify improvement opportunities.
- Maintain a detailed customer database (interactions, purchase history, feedback).

Customer Retention & Loyalty:

- Develop and implement customer retention strategies.
- Monitor churn rate and implement corrective actions.
- Drive loyalty programs, referral schemes, and personalized engagement initiatives.
- Conduct customer satisfaction surveys (NPS, CSAT, CES) and track improvement.

Sales Support & Revenue Growth:

- Collaborate with the sales team to upsell and cross-sell products/services.
- Identify and nurture high-value accounts for long-term growth.
- Track customer purchase cycles and recommend upgrades/renewals.
- Contribute to achieving revenue targets from existing customers.

Customer Service & Issue Resolution:

- Ensure timely resolution of customer queries, complaints, and escalations.
- Work with internal teams (tech, product, operations) to resolve issues.
- Develop SLAs (Service Level Agreements) and ensure adherence.
- Reduce average resolution time and improve first-contact resolution.

Data & Insights:

- Collect, analyze, and report customer data (behavior, feedback, engagement patterns).
- Generate insights for product and marketing teams to improve offerings.
- Use CRM tools (HubSpot, Salesforce, Zoho, Freshdesk, etc.) to track engagement and effectiveness.
- Present monthly reports on customer health scores, churn, and satisfaction.

Process Improvement & Automation:

- Standardize onboarding, engagement, and support processes.
- Recommend improvements to CRM systems and customer experience journeys.
- Monitor performance against KPIs and suggest efficiency measures.

Cross-Functional Collaboration:

- Work closely with product teams to communicate customer needs/feedback.
- Support marketing in creating customer-centric campaigns.
- Collaborate with R&D to align features with customer requirements.
- Partner with operations/logistics to ensure seamless delivery and post-sales service.

**Requirements**:

- Bachelor's degree in business administration, Marketing, or a related field.
- Experience in product-based industries such as electronics, appliances, healthcare, or e-commerce.
- Familiarity with CRM platforms like Salesforce, Zoho CRM, or Freshdesk.
- Prior experience in CRM, customer service, telesales, or post-sales support is preferred.
- Soft-spoken, polite, and professional communication style.
- Strong interpersonal skills and a customer-first attitude.
- Fluency in English and Hindi is mandatory.
- Ability to multitask and manage time effectively.

**Working Conditions**:
Full-time position with standard working hours i.e. 9 AM - 6 PM, Monday to Saturday.

**What we offer**:

- Competitive salary & benefits.
- Professional growth opportunities.
- Inclusive & collaborative culture.
- Sick, casual and privilege leaves.

Pay: ₹144,000.00 - ₹240,000.00 per year

Work Location: In person

  • Customer Relation Executive

    3 days ago

    Jaipur, Rajasthan, India Advanced GroHair & GloSkin Clinic Full time

    Build and maintain relationships with internal and external customers. - Monitor registration and admission standards followed by the team and submit reports as required - Provide courteous service to clients and respond promptly and tactfully to their request or inquiries. - Responsible for identifying critical areas in the operations and resolving all...

  • Customer Relations Manager

    2 weeks ago

    Jaipur, Rajasthan, India Sky Volt Private Limited Full time

    the solar energy sector About Sky-Volt Private LimitedIncorporated on 27th April 2022 Sky-Volt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun We are rapidly emerging as one of Indias largest private power producers and a leading turnkey EPC player in the Indian PV solar industry With an in-house...

  • Customer Relation Executive

    2 weeks ago

    Raja Park, Jaipur, Rajasthan, India StarMaxx HR Services Full time

    Job Summary: The Customer Relationship Executive serves as the primary liaison between the company and its customers, ensuring a seamless and positive experience. This role involves understanding customer needs, addressing inquiries and complaints, and fostering long-term relationships to drive customer satisfaction and loyalty. Key Responsibilities: - Act...

  • Customer Relation Executive

    3 days ago

    Raja Park, Jaipur, Rajasthan, India Jyoti HR Full time

    **Urgently required Customer Relation Executive for a Company in Raja park, Jaipur** **Immediate joining** **Experience : 2 to 3 years of experience** **Salary : 15,000/- to 20,000/- (According to experience)** **Qualification : Graduation** **Good Computer knowledge like MS word, Excel, Google sheets, internet, mail drafting etc. required** **Good...

  • Customer Relation Executive

    4 days ago

    Raja Park, Jaipur, Rajasthan, India Jyoti HR Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Urgently required Customer Relation Executive for a Company in Raja park, JaipurRelevant and nearby candidate may applyImmediate joiningExperience : 2 to 3 years of experienceSalary : 15,000/- to 20,000/- (According to experience)Qualification : GraduationGood Computer knowledge like MS word, Excel, Google sheets, internet, mail drafting etc. requiredGood...

  • Customer Relations Executive

    4 days ago

    Jaipur, Rajasthan, India Inkline Atelier Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionInkline Atelier is a media and event production company based in Jaipur, India, specializing in film shoots, weddings, advertisements, brand campaigns, and live events. We are passionate about delivering professional, creative, and seamless experiences for our clients.We don't just execute events—we build lasting relationships by...

  • Customer Relation Executive

    3 days ago

    Jaipur, India Modern culture jewellery Full time

    Full Job Description We are looking for a Customer Relation Executive (CRE) 3. Should have good experience in handling customers. VERY GOOD VERBAL & WRITTEN COMMUNICATION SKILLS REQUIRED **Education**: Bachelor's (preferred) **Experience**: Direct sales: 1 year (required) Customer relationship management: 1 year (required) **Language**: English...

  • Customer Relation Executive

    2 weeks ago

    Jaipur, Rajasthan, India Karban Environtech Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Job Overview:We are looking for a soft-spoken, courteous, and customer-focused professional to join our team as a CRM Executive – Post-Sales Support. The ideal candidate will be responsible for engaging with customers/buyers, ensuring a smooth post-sales experience, resolving queries with empathy, and maintaining long-term relationships through clear and...

  • Customer Relation Executive

    5 days ago

    Mansarovar, Jaipur, Rajasthan, India Parth Publishers Full time

    build a relationship with customers by phone, ask for due payment. back office work. preferred married person **Job Types**: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift Work Location: In person Application Deadline: 16/05/2025

  • Patient Relation Executive

    1 week ago

    Jaipur, Rajasthan, India Karma ayurveda Full time

    The Patient Relations Executive serves as a bridge between the hospital and patients, ensuring a smooth and positive healthcare experience. This role involves addressing patient concerns, providing information, coordinating services, and enhancing overall patient satisfaction. **Key Responsibilities1. Patient Experience & Communication** - Serve as the...