Bpo Trainer

2 weeks ago

Mumbai Maharashtra, India Stainless Steel Bazaar Pvt. Ltd. Full time

Job Description
- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

**Call Center Trainer Requirements**:

- A bachelor's degree in human resources, or a related field.
- Additional certification in business leadership, eLearning software, or adult education and training is preferred.
- At least 4 year's experience working as a call center trainer or team leader.
- Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology.
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment.

**Salary**: ₹90,000.00 - ₹100,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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