Quality Processing Mapping

4 days ago

Chennai Tamil Nadu, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

**Description** **Business Information**: The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. **Mission Statement**: Act as single point of contact for Handling Synergi cases (before REIWA) and the SE Service Q notifications - follow up (After REIWA) on issues and closure, Q cost analysis, Process Flow and Value stream mapping. **Your Responsibilities**: - Creating and follow up Synergi cases. After REIWA -> Check all new Quality notification on data quality and support QM creator in maintaining in Q notifications and Q orders inclusive of cost reflections and allocations. - Following up on issues identified in Q circle (to be implemented in SE) in terms of sustainably to be solved and support on methods. - Checking and verifying data on project handover to Service and internal project closures. - Supporting COPQ reporting process. Creating Q info records. Analysis on Q costs. - Creating and draw Adonis processes for all teams not having BPM in Service. Methodical Review for Adonis processes. - Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. **Your Requirements**: - Bachelor’s degree in Engineering (Electrical /Mechanical). - Experience in Quality roles and exposure to Customer complaints handling and Service handling process. - Proficient in understanding Quality processes and concepts. Prior relevant Industry experience, knowledge of Quality Management and concepts - Proficient in MS-Office, Power BI or any other Business Intelligence tool. Self-motivated, willingness to take up and lead new challenges. - Excellent English verbal and written communication skills. Strong problem-solving techniques and tools using L6S approach. - Ability to work out of offshore/remote locations. Agile response to the changing Business requirements - Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe. - Proficiency in both spoken & written English language is required.

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