Food and Beverage Service Assistant
1 day ago
As part of the Club's Food and Beverage team, you will be responsible for delivering prompt, courteous, and efficient service to members and guests. You will ensure a high standard of service at all dining areas, lounges, and event spaces while promoting a warm, professional, and welcoming atmosphere.
**Key Responsibilities**:
- Greet members and guests courteously, ensuring a friendly and personalized experience.
- Present menus, explain club specials, and provide recommendations when required.
- Take orders accurately and liaise with kitchen and bar staff to ensure timely service.
- Serve food and beverages as per club standards and member preferences.
- Set up and clear tables, maintain cleanliness of service areas and dining spaces.
- Monitor member satisfaction and address any service concerns promptly.
- Follow club policies regarding billing and secure handling of payments.
- Assist in banquet setups and service during club events or private parties.
- Maintain inventory of service items and report shortages or maintenance issues.
- Follow hygiene, grooming, and safety standards in line with club regulations.
- Support team members and contribute to a smooth flow of daily operations.
**Skills & Qualifications**:
- Minimum 1 year of experience in a hotel/club/restaurant F&B service role preferred.
- Strong communication skills in English; additional local language(s) a plus.
- Good personal grooming, positive attitude, and professional demeanor.
- Knowledge of food and beverage products, menu items, and club etiquette.
- Ability to multitask and work under pressure in a member-oriented environment.
- Flexibility to work varied shifts including weekends, evenings, and holidays.
**Working Environment**:
- Club dining areas, lounges, bars, and outdoor service zones.
- Fast-paced, guest-facing environment with high service expectations.
- Shift-based work including weekends and club event days.
**Key Performance Indicators (KPIs)**:
- Member satisfaction and service feedback
- Timely and error-free order delivery
- Cleanliness and hygiene compliance
- Team collaboration and punctuality
- Upselling and product knowledge
**Benefits**:
- Food provided
Work Location: In person
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