Customer Success Representative

2 weeks ago

Gurugram Haryana, India Infosec Ventures Full time

**Requirements**:

- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.

**Roles**:
1. Developing and managing client portfolios.

2. Analyzing customer data to improve customer experience.

3. Hold product demonstrations for customers & improve onboarding processes.

4. Mediate between clients and the organization to achieve end goals.

5. Handling and resolving customer requests and complaints.

6. Minimize customer churn to increase customer retention.

Pay: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- What's your current CTC?
- We're hiring on immediate basis, can you join us immediately?

**Experience**:

- Customer support: 1 year (required)
- Client servicing: 1 year (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

Application Deadline: 05/07/2025
Expected Start Date: 12/05/2025

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