Steward / Captain

5 days ago

Mumbai Maharashtra, India Poetry by Love and Cheesecake (Brewworks Pvt. Ltd.) Full time

**Job Title**: Restaurant Captain
**Company**: Poetry by Love & Cheesecake
**Location**: (Multiple Locations in Mumbai)
**Experience**: 0 to 3 Years
**Salary**: ₹12,000 - ₹20,000 (Based on interview performance) + Service Charges

**Job Type**: Full-time

**About Us**:
Poetry by Love & Cheesecake is a premium café and patisserie brand known for its elegant ambience, handcrafted desserts, and heartfelt service. We're looking for passionate and experienced **Restaurant Captains** to lead and elevate the guest experience across our Mumbai outlets.

**Key Responsibilities**:

- Supervise floor operations and ensure smooth service flow
- Welcome and interact with guests, ensuring satisfaction and repeat visits
- Take and serve food & beverage orders efficiently and professionally
- Coordinate with the kitchen and stewarding teams to ensure timely service
- Manage table reservations and seating arrangements
- Handle guest queries and resolve complaints with poise
- Guide and train junior stewards and new team members
- Maintain hygiene, grooming, and service standards consistently
- 0 to 3 years of experience in a similar role in the F&B industry
- Strong communication and interpersonal skills
- Good understanding of service etiquette, food menu, and basic wine knowledge
- Ability to lead a team and ensure high guest satisfaction
- Positive attitude, attention to detail, and strong work ethic
- Willingness to work in shifts, weekends, and holidays

**Perks & Benefits**:

- Salary: ₹12,000 - ₹20,000 (based on performance)
- Service charge earnings
- Career growth opportunities with a reputed and expanding brand
- Supportive and professional work culture
- Staff meals and other employee benefits

**How to Apply**:
**Lead with passion. Serve with excellence. Grow with Poetry.**

Thanks
Bhagyashree
HR

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- Hospitality: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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