Jira Systems Administrator

**About Us**:
LogicMonitor is the leading SaaS based performance monitoring platform for enterprise IT.

We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.

LogicMonitor is an equal opportunity employer. We're committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

We operate with integrity, esteem diversity and treat each other fairly and with respect. And we're doing that while nurturing consideration for humanity. We give back to our community and encourage all people to come as they are and find their own version of personal and professional harmony here. We hear time and time again that our awesome people are a huge part of why LMers chose LogicMonitor, love their teams, and choose to stay.

You'll be working in the central business district of Pune, India. When you join LogicMonitor, you'll be working alongside some of the brightest minds in one of the fastest growing global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.

**What You'll Do**:
**Here's a closer look at this key role**:

- Create, manage, and support all administrative functions associated with Jira, Confluence, 3rd party add-ons, and integrations
- Support maturity of LogicMonitor program management tools (Jira & Asana) and their required integrations with LM tools
- Drive the strategic roadmap for better tool utilization through documentation, training, coaching, and optimization, enabling stakeholders to work with even greater productivity
- Use your deep knowledge of the Jira platform and experience to build the Jira hierarchy and workflows to implement and maintain consistent structure, usage, and support SOX compliance
- Proactively plan and implement upgrades for the project management platforms
- Create Jira based reports, dashboards, and planning views based on different user requirements and provide stakeholders with actionable metrics and status reports
- Troubleshoot user and system-level issues and deliver scalable and timely solutions, as well as develop and maintain documentation and end-user training materials
- Communicate, written and verbal, with technical and non-technical cross-functional teams

**What You'll Need**:

- Bachelor's degree or equivalent work experience
- 3+ years of experience with deep hands-on expertise with the Jira product suite (Atlassian, Confluence, and others), supporting 3rd party add-ons (Portfolio, Structure, etc.) and integrations
- Knowledge of the Jira product suite at admin and super-user level (Jira Certified a plus)
- Conceptual and practical understanding of SDLC and Agile Frameworks
- Knowledge of Scrum and continuous integration and continuous deployment practices
- Experience with providing user management, access roles and permissioning, global and project-level configuration and maintenance, training, and end-user support for JIRA
- Experience designing, configuring, maintaining, and evolving customized project space setups to include issue type scheme design, screen scheme design, new field design, and workflow design and configuration.
- Able to work independently with mínimal guidance in a rapidly changing environment
- Strong executive presence, facilitation skills, drive for results, attention to quality and detail, and a collaborative attitude

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