Customer Support Agent

3 days ago


Gurgaon, India Redcliffe labs Full time

Customer Support Executive Responsibilities:
1.Managing a team of representatives offering customer support.

2.Overseeing the customer service process.

3.Resolving customer complaints brought to your attention.

4.Creating policies and procedures.

5.Planning the training and standardization of service delivery.

6.Monitoring the work of individual representatives and of the team.

7.Conducting quality assurance surveys with customers and providing feedback to the staff.

8.Possessing excellent product knowledge to enhance customer support.

9.Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:
1.Excellent interpersonal and written and oral communication skills.

2.Ability to lead a team.

3.Knowledge of CRM systems.

4. 6 months to 2 years of experience in Customer Support profile.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurugram, Gurgaon - 122003, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: One location

**Speak with the employer**
+91 9289909298



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