Perform Coe

**Key Responsibilities**
- A Perform CoE Coach will be a part of a central capability of coaches and productivity leads in Standard Chartered GBS. The individual will be responsible to drive strategic programs on productivity within Business Units and implement the productivity frameworks, and effectively collaborate across businesses to meet program objectives.
- Form close working partnerships with team leads / supervisors across the in-scope population for the initiatives
- Train and coach assigned team managers on the strategic programs’ learning content, including in weekly classroom - based training sessions
- Analyse, explain and maintain the accuracy of performance data for assigned teams using program tooling and methodologies
- Support and coordinate desk side observations with team members to document process, people and performance opportunities
- Facilitate daily team ‘huddles’, ensuring teams follow best practices; also responsible for articulating the key metrics, deviations and ways of correcting the deviations
- Hold coaching 1:1 with Team managers to discuss performance data insights, arising opportunities and challenges
- Sustain and champion the programme methodology after deployment, by checking and challenging efficiency plans and acting as an SME in future cohorts
- Enable a culture of high performance that is highly collaborative and focussed on continuous learning & improvement.

**Strategy**
- Set and implement the strategic objectives and vision for business functions and in support of the Bank’s strategic direction and growth aspirations

**Business**
- Responsibilities related to the delivery of business, program and / or financial objectives, for example, Embedding ‘new ways of working’ methodologies and assessing the implementation against defined KPIs

**Processes**
- Clear understanding of defined methodologies and their implementation into BAU processes for the desired outcomes.

**People & Talent**
- Reference all responsibilities related to people and talent matters, for example:

- Lead through example and build the appropriate culture and values.
- Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

**Risk Management**
- Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

**Governance**
- Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key stakeholders**
- Business Functions

**Skills and Experience**
- Skills and Requirements:_
- Banking / Global Business Services domain knowledge and experience is good to have but not a necessity
- Experience of running and managing similar initiatives
- A strategic thinker, entrepreneurial, able to work creatively and analytically in a problem-solving environment
- Strong data analysis and interpretation skills - can spot trends and patterns in data to identify opportunities for productivity improvements
- Experience